Jobs at Inovalon

Leads Technical Account Management and Services Bureau teams delivering post-launch customer value and elevated support. Establishes operating models, service standards, escalation processes, and performance metrics. Partners with Sales, Customer Success, Product, Engineering, and Operations to improve adoption, retention, satisfaction, and revenue. Oversees executive customer engagements, incident resolution, account health, utilization, and scalable service delivery. Represents the program with high-visibility customers and travels domestically as needed.

Leads business-unit operating infrastructure, including governance, planning, OKRs, KPIs, executive reporting, cross-functional initiatives, and operational scalability. Partners with senior executives and enterprise functions to improve decision-making, resource allocation, performance management, and organizational consistency. Owns board-level narratives, operating playbooks, and transformation initiatives while driving enterprise-wide standards and durable process improvements.

Leads enterprise healthcare interoperability strategy, operations, connectivity, and strategic partnerships. Establishes operating models, roadmaps, KPIs, governance, and partner ecosystems across EHRs, HIEs, QHINs, payers, providers, and data networks. Translates regulatory and technical requirements into scalable capabilities, supports product and commercial growth, oversees investments and agreements, and builds high-performing teams. Requires executive leadership in healthcare data exchange, interoperability standards, regulatory strategy, operations, partnerships, and technology commercialization.

Designs, builds, and optimizes secure, scalable distributed systems supporting reporting, analytics, and business intelligence. Leads architecture and technical decisions, develops and tests complex solutions, improves infrastructure performance and reliability, and uses metrics to drive automation. Collaborates with engineers, teams, and customers, mentors colleagues, participates in on-call support, and helps maintain high engineering standards across cloud-native services.

Design, build, and optimize secure, scalable distributed systems supporting analytics, business intelligence, and reporting. Lead architectural and technical decisions, develop cloud-native services, improve system performance and reliability, manage metrics and automation, and conduct testing and optimization. Mentor engineers, collaborate with internal teams and customers, and participate in an on-call rotation supporting critical systems.

Designs and leads development of resilient, secure, high-throughput, multi-tenant distributed services. Responsibilities include architecture, infrastructure strategy, reliability engineering, performance optimization, automation, metrics, testing, phased releases, and on-call support. The role provides technical direction, mentors engineers, collaborates with internal teams and customers, and advances scalable cloud-native solutions using AWS and modern software engineering practices.

Design, build, and optimize resilient, secure, scalable distributed systems supporting analytics and business intelligence. Responsibilities include architecture, technical leadership, detailed design, testing, performance optimization, cloud-native development, mentorship, customer collaboration, compliance, and on-call support.

Leads software quality assurance through functional, integration, API, data, regression, system, end-to-end, performance, and load testing. Develops test plans, cases, scripts, and automation-ready materials; analyzes requirements, defects, metrics, and test results; collaborates with developers and stakeholders in an Agile environment; and continuously improves testing practices using quality data and AI-assisted tools.

Leads the payer business unit’s sales strategy, revenue growth, market penetration, client satisfaction, and margin performance. Builds and scales high-performing sales teams, establishes forecasting and performance disciplines, develops go-to-market strategies, and integrates commercial capabilities including marketing, communications, partnerships, and proposals. Partners with executives on strategic initiatives, market positioning, risk management, and financial performance across a complex healthcare technology environment.

Leads commercial growth and go-to-market strategy for healthcare provider products. Responsibilities include market analysis, segmentation, competitive intelligence, pricing, packaging, product commercialization, demand generation, customer engagement, sales enablement, partnership development, and performance monitoring. The role translates customer and market insights into multiyear growth plans, coordinates cross-functional execution, and presents revenue, profitability, retention, and launch recommendations to executive leadership.

Develops and executes commercial growth strategies for healthcare Provider products, including market analysis, pricing, packaging, commercialization, partnerships, customer engagement, and go-to-market planning. Monitors pipeline, bookings, retention, launch adoption, and profitability while translating customer and competitive insights into product and commercial recommendations. Partners with Product, Sales, Finance, Marketing, Engineering, Legal, and Customer Success leaders and presents growth plans to executives.

Lead strategy, roadmaps, and lifecycle management for partner, platform integration, and AI/ML-powered healthcare products. Translate business needs into predictive modeling, NLP, and GenAI use cases; coordinate cross-functional teams through product development and launches; define model and business success metrics; and champion responsible AI, privacy, explainability, bias mitigation, and HIPAA compliance.

Leads business management for Payer and RWD/Insights units by developing KPI frameworks, executive reporting, dashboards, forecasts, business cases, and performance insights. Partners cross-functionally with Finance, Product, Commercial, Engineering, and Customer Success to execute strategic initiatives, improve operations through AI and automation, and support M&A integration, synergy tracking, and organizational alignment.

Design, build, and optimize secure, scalable distributed systems supporting analytics, business intelligence, and reporting. Lead architecture and technical decisions, develop cloud-native solutions, improve performance and reliability, mentor engineers, collaborate with internal and external stakeholders, and participate in on-call support.

Design, build, and optimize secure, scalable distributed systems supporting analytics, business intelligence, and reporting. Lead architecture and technical decisions, implement cloud-native solutions, improve performance and reliability, develop automated infrastructure capabilities, and ensure high-quality testing. Mentor engineers, collaborate with internal teams and customers, analyze metrics, and participate in an on-call rotation for critical issues.

Manage the full healthcare software sales lifecycle across an assigned territory, from prospecting and qualification through presentation, negotiation, and close. Build client relationships, maintain Salesforce pipeline accuracy and forecasting, conduct consultative discovery, present solutions, and expand accounts. Collaborate with Sales, Marketing, and Business Development teams, provide market insights, mentor new hires, and travel up to 25% to support sales outcomes.

Leads the design and development of resilient, secure, high-throughput, multi-tenant distributed systems. Provides technical leadership on architecture, scalability, reliability, automation, testing, and performance. Leads major initiatives, mentors engineers, collaborates across teams and with customers, and participates in an after-hours on-call rotation. Requires extensive software engineering experience and expertise in AWS cloud services, Kubernetes, Terraform, APIs, databases, and modern development technologies.

Build and lead Inovalon’s third-party data governance program, including data asset inventory, licensing controls, contractual rights management, data intake and release governance, audit readiness, compliance monitoring, and KPI reporting. Partner with Legal, Privacy, Procurement, and business leaders to manage data usage, renewals, access revocation, disposition, and downstream obligations. Develop a governance team while applying expertise in healthcare data, HIPAA, de-identification, and data licensing.

Leads technical pre-sales activities for healthcare data and technology solutions. Develops technical proposals, presentations, demonstrations, RFI/RFP responses, and customized solution designs. Partners with sales and business solutions teams to support revenue growth, retention, and quotas. Advises clients on product functionality, integration, usage, and strategic fit while building executive relationships. Serves as a regional technical resource, mentor, and escalation point, occasionally supporting post-sales needs.

Leads and develops an AI engineering team while owning end-to-end delivery of secure, scalable production AI systems. Guides architecture across classical ML, LLMs, RAG, document AI, and agentic workflows; balances accuracy, cost, reliability, and safety. Partners with Product, Security, Legal, Compliance, and executives to ensure regulatory readiness, explainability, bias monitoring, and measurable business outcomes. The role remains hands-on through technical reviews, prototypes, and complex problem solving.