Jobs at Inktel Contact Center Solutions

Provide inbound customer support for a catering program through phone, chat, email, and text. Research inquiries in CRM systems, identify root causes, troubleshoot ordering or menu-navigation issues, document interactions, and maintain product knowledge. The role requires multitasking across communication channels, strong communication skills, reliable attendance, teamwork, and a helpful, professional attitude.

Handle customer calls as an advocate, take ownership of concerns through resolution, coordinate follow-up on promised actions, and communicate clearly while organizing information and managing multiple tasks.

The Remote Beauty Advisor provides client support via chat and email, assisting with inquiries and troubleshooting while achieving great customer experience.

The Beauty Advisor provides remote client support via chat and email, assisting with inquiries, troubleshooting, and account issues to enhance customer experience.

The Beauty Advisor provides remote client support via chat and email, addressing inquiries and troubleshooting issues independently.

The Chat/Phone Support Specialist provides customer support via chat and phone, ensuring quality service and maintaining accurate records while multitasking in a dynamic environment.

The Customer Service Reservationists engage with customers through proactive communication, addressing their needs, de-escalating issues, and maintaining a high level of product knowledge for service excellence.

The Management Training Program seeks recent graduates to develop skills through hands-on experience and leadership training, promoting values like service and integrity. Participants will gain operational experience and one-on-one mentoring to prepare for permanent roles.