Teams at Inktel Contact Center Solutions

Handle inbound customer inquiries via phone, chat, and email for a catering program. Use CRM and internal systems to research and document interactions, troubleshoot issues, guide customers, and maintain product knowledge while delivering friendly, efficient service.

The Customer Service Reservationists engage with customers through proactive communication, addressing their needs, de-escalating issues, and maintaining a high level of product knowledge for service excellence.

The Management Training Program seeks recent graduates to develop skills through hands-on experience and leadership training, promoting values like service and integrity. Participants will gain operational experience and one-on-one mentoring to prepare for permanent roles.