Teams at Inktel Contact Center Solutions

Provide inbound customer support for a catering program through phone, chat, email, and text. Research inquiries in CRM systems, identify root causes, troubleshoot ordering or menu-navigation issues, document interactions, and maintain product knowledge. The role requires multitasking across communication channels, strong communication skills, reliable attendance, teamwork, and a helpful, professional attitude.

Handle customer calls as an advocate, take ownership of concerns through resolution, coordinate follow-up on promised actions, and communicate clearly while organizing information and managing multiple tasks.

The Remote Beauty Advisor provides client support via chat and email, assisting with inquiries and troubleshooting while achieving great customer experience.