Teams at Ingram Micro

Manage and improve regional platform support operations, lead technical support teams, define escalation and incident processes, track KPIs (MTTR, CSAT), drive root-cause resolution with Product/Engineering/SRE/DevOps, and implement knowledge management and continuous improvement.

Manage end-to-end development and delivery of a cloud-native, microservices-based enterprise e-commerce platform. Lead and mentor software engineers, implement CI/CD and automated testing, optimize search (Solr/Elasticsearch/Endeca), maintain catalog ingestion/indexing pipelines, drive Agile practices, handle production incidents, and ensure secure, compliant releases.

Drive adoption of Ingram Micro's Xvantage platform by building relationships with customers, vendors, and internal teams. Identify growth opportunities using platform insights, support pre-sales and enablement activities, deliver training, and collaborate cross-functionally to increase platform utilization and drive revenue.