Teams at Informa

Manage strategic customer accounts and resolve queries across phone, email, chat, and in-person channels. Process orders, invoices, quotes, returns, and claims; monitor account risks; conduct customer reviews; and maintain strong relationships. Use SAP and Salesforce to manage contacts, orders, and workflows. Contribute to SOP updates, self-service improvements, team training, process enhancements, KPI achievement, and quality assurance.

Report on the payments industry through breaking news, enterprise reporting, features, daily briefs, and newsletter content. Build sources and beat expertise, identify original storylines, analyze financial and regulatory developments, pitch and execute stories, track reader analytics, assist with editing, and collaborate on editorial projects within a fast-paced newsroom.

Reports on the payments industry through breaking news, enterprise reporting, features, daily briefs, and newsletter content. Develops sources and beat expertise, analyzes financial and regulatory developments, pitches original storylines, tracks audience analytics, assists with editing, and collaborates on editorial projects within a fast-paced newsroom.