Jobs at Infinity Business Services

Leads a team of Client Relationship Managers, oversees client portfolios and communications, resolves escalations, monitors retention and service KPIs, and drives client satisfaction. The role includes coaching, performance reviews, onboarding coordination, reporting oversight, process improvement, and collaboration with HR, Operations, Technical teams, and leadership to ensure consistent service delivery.

Oversee 25–30 client accounts, lead and mentor Client Success Managers, manage escalations, monitor account health and KPIs, and improve service delivery. Develop client strategies, ensure follow-through on commitments, maintain accurate documentation, identify operational risks, and drive client retention and satisfaction. Coordinate with internal teams and report account and team performance to senior management.

Oversee and support a team of 5–6 virtual assistants, serving as the primary client liaison. Responsibilities include task assignment, workload monitoring, team coaching, client communication, administrative support, project tracking, invoicing, reporting, workflow documentation, issue resolution, and quality assurance.

Provides remote administrative and virtual assistant support, including email and calendar management, scheduling, data entry, documentation, client communication, project follow-up, research, and reporting. May also schedule social media content, respond to inquiries, and monitor engagement metrics. Requires strong organization, communication, technological proficiency, time management, attention to detail, and independent problem-solving skills.

Manage day-to-day bookkeeping and accounting for US-based clients using QuickBooks. Responsibilities include transaction recording, reconciliations, accounts payable and receivable, journal entries, general ledger maintenance, financial statement preparation, month-end closing, discrepancy resolution, audit-ready documentation, and client coordination. The role requires accuracy, knowledge of US accounting practices, strong Excel or Google Sheets skills, independent work, effective communication, and availability for US night shifts.

Supports the Founder with strategic initiatives, research, reporting, scheduling, meetings, communications, and cross-functional projects. Coordinates internal teams, tracks goals and project milestones, monitors deadlines, prepares agendas and documentation, and follows up on action items. The role also helps streamline processes, improve operational efficiency, and implement new business initiatives while managing multiple priorities independently.

Supports US-based clients through professional communication, follow-ups, coordination, administrative assistance, documentation, CRM updates, data management, basic research, reporting, and task tracking. The role requires accurate recordkeeping, timely issue escalation, process adherence, strong organization, and effective collaboration with internal teams while working in a US-process night-shift environment.