We are seeking a highly organized and proactive Client Success Manager to oversee a team of 5-6 Virtual
Assistants (VAs) and provide administrative and operational support. The ideal candidate will act as the primary liaison between the client(s) and the VA team, ensuring smooth project
execution, clear communication, and high-quality deliverables.
Team Management:
- Supervise and lead a team of 5-6 Virtual Assistants, ensuring they meet deadlines and deliver exceptional work.
- Assign tasks and monitor the team's workload to optimize efficiency.
- Provide guidance, training, and performance feedback to the team.
- Resolve any conflicts or issues within the team promptly and professionally.
- Act as the main point of contact for clients, ensuring their needs and expectations
are met.
- Manage client relationships by maintaining regular communication and providing updates on project progress.
- Anticipate client needs and proactively propose solutions or improvements.
- Oversee day-to-day administrative tasks such as calendar management, email correspondence, and data entry.
- Ensure that all processes and workflows are documented, efficient, and followed by the team.
- Handle invoicing, budget tracking, and reporting as required.
- Track project timelines and milestones, ensuring the team adheres to deadlines.
- Collaborate with clients and team members to clarify goals and expectations.
- Troubleshoot operational challenges and implement strategies for improvement.
- Review team outputs for accuracy, consistency, and adherence to client requirements.
- Implement quality control processes and ensure team alignment with organizational standards.
RequirementsRequired Skills and Qualifications:
1. Proven experience in administrative support or account management roles (3+ years preferred). Experience managing and leading remote teams.
2. Proficient in tools such as Google Workspace, Microsoft Office, Slack, Trello, Asana, or other
project management tools.
3. Excellent written and verbal communication skills.
4. Strong organizational skills and attention to detail.
5. Ability to multitask, prioritise, and manage time effectively. Problem Solving Mindset with a proactive approach to challenges
Skills Required
- 3+ years of experience in administrative support or account management roles
- Experience managing and leading remote teams
- Proficiency with Google Workspace, Microsoft Office, Slack, Trello, Asana, or similar project management tools
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Proactive problem-solving mindset
What We Do
IBS For You, also known as Infinity Business Services, is a managed remote team provider that has been transforming how business leaders work for over 17 years. Founded with the belief that leaders shouldn't get bogged down by administrative tasks, the company specializes in building, training, and managing remote teams for admin, marketing, accounting, and tech support, helping US businesses scale with confidence.
