Teams at Infinity Business Services

Leads a team of Client Relationship Managers, oversees client portfolios and communications, resolves escalations, monitors retention and service KPIs, and drives client satisfaction. The role includes coaching, performance reviews, onboarding coordination, reporting oversight, process improvement, and collaboration with HR, Operations, Technical teams, and leadership to ensure consistent service delivery.

Oversee 25–30 client accounts, lead and mentor Client Success Managers, manage escalations, monitor account health and KPIs, and improve service delivery. Develop client strategies, ensure follow-through on commitments, maintain accurate documentation, identify operational risks, and drive client retention and satisfaction. Coordinate with internal teams and report account and team performance to senior management.

Oversee and support a team of 5–6 virtual assistants, serving as the primary client liaison. Responsibilities include task assignment, workload monitoring, team coaching, client communication, administrative support, project tracking, invoicing, reporting, workflow documentation, issue resolution, and quality assurance.