Job Description:
- Leadership and Oversight:
- Provide overall leadership and operational direction for the interdisciplinary team.
- Ensure implementation of strategic and process changes designed to achieve outlined goals/objectives.
- Oversee development of department specific goals and objectives, ensuring alignment with Care Management strategies and Included Health's vision, mission, and values.
- Monitor team performance and outcomes, ensuring alignment with OKRs and organizational goals.
- Operational Management:
- Oversee day-to-day operations of the team, ensuring efficient workflows and equitable distribution of caseloads.
- Quality Assurance and Compliance:
- Ensure that all team members adhere to professional standards, ethical guidelines, and regulatory requirements
- Monitor and evaluate the quality of performance by the team, implementing improvements as needed.
- Staff Development:
- Provide leadership, mentorship, coaching, and professional development opportunities for team members.
- Communication and Reporting:
- Serve as the primary point of contact between the interdisciplinary team and senior leadership.
- Prepare and present reports on team performance, patient outcomes, and operational metrics.
Requirements:
- Qualifications:
- Pharmacist
- At least 3 years of people management leadership experience in a healthcare setting.
- Excellent organizational skills and attention to detail required
- Strong interpersonal skills with ability to build relationships with employees
- Data-driven and comfort in using tools to evaluate and optimize the standardization of care across our growing team
- Ability to be agile and balance multiple priorities, while maintaining positive and professional attitude
- Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
- Occasional overnight business travel.
Included Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Included Health and has not been reviewed or approved by Included Health.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage with employer-paid contributions and free access to the company’s own services enhances total rewards. Feedback suggests robust mental health support, telemedicine, and wellness programs strengthen perceived care quality.
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Parental & Family Support — Paid parental leave and family-building benefits, including fertility coverage and financial assistance for adoption and surrogacy, are seen as meaningful supports. Feedback suggests compassionate leave and free family access to care add tangible value for caregivers.
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Leave & Time Off Breadth — Flexible, non‑accrued vacation, generous PTO, paid volunteer time, floating holidays, and sabbaticals are consistently emphasized. Feedback suggests remote‑friendly flexibility and additional rest days during high‑stress periods improve work-life balance.
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What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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