Jobs at incident.io

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.

The Enterprise Sales Manager will lead and develop a team of Account Executives, define sales strategies, manage complex sales cycles, and collaborate with cross-functional teams to support market growth in EMEA.

Lead and develop a high performing team of Commercial Account Executives, manage revenue forecasts, and partner across departments for pipeline creation and deal closure.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.

As a Revenue Operations Analyst, you will design quotas, manage territory planning, and support revenue growth through data analysis and reporting. You'll ensure equitable distribution of accounts and maintain the 'Source of Truth' dashboards for productivity.

You will lead the mobile app development, focusing on React Native, collaborating across the stack and putting users first to create impactful experiences.

The Expansion Account Manager manages a portfolio of customers, driving adoption and expansion of the platform, identifying upsell opportunities, and mitigating churn risks through proactive engagement strategies.

The Enterprise Account Executive will focus on closing B2B SaaS deals, optimize enterprise account sourcing, deliver product demos, and collaborate with sales processes to drive growth in a fast-paced environment.

As a Senior Solutions Engineer, you will work closely with Sales, Customer Success, and Product teams to understand customer needs, lead proof of concepts, and guide post-sales implementation for incident.io's platform, focusing on complex technical sales processes.

The Senior Solutions Engineer will work with Sales and Product teams to understand customer needs, lead proof of concepts, and enhance sales processes for incident.io's SaaS platform.

As a GTM Systems Engineer, you'll manage and optimize the sales and marketing tech stack, lead systems projects, maintain data quality, and enable GTM teams with tools and processes.

The Product Engineer will develop impactful features, engage customers for feedback, and manage all aspects of product ownership from design to delivery, focusing on collaboration and effective decision-making.

The Strategic Account Executive will acquire and grow major enterprise accounts, deliver product demos, and improve sales processes collaboratively.

The Commercial Account Executive will sell B2B SaaS products, optimize client account management, deliver product demos, and develop sales processes. The role focuses on closing high-value deals with technical stakeholders in a fast-paced startup environment.

As a Commercial Account Executive, you'll close B2B SaaS deals, optimize sourcing, deliver product demos, and develop sales processes to drive growth.

As a Business Development Representative, you'll engage prospects across various channels, define outreach strategies, and build relationships with major accounts, driving company growth and career development opportunities.

As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

The RevOps Planning Analyst at incident.io will design quotas, manage territory planning, support financial modeling, and build dashboards for GTM productivity to drive revenue growth.