Jobs at incident.io

Owns the EMEA revenue number and leads the regional sales organization across Commercial, Mid-Market, and Enterprise segments. Responsibilities include hiring, coaching, territory design, pipeline and forecast management, executive-level technical sales, recruiting, enablement, fiscal planning, and cross-functional collaboration. The VP will remain hands-on in strategic deals, shape regional culture, incorporate AI into go-to-market processes, and help scale the company’s international growth.

Manage a portfolio of 70–80 mid-market customers, leading onboarding, adoption, training, roadmap reviews, renewals, and expansion. Identify customer risks and growth opportunities using usage data, build scalable customer-success programs, and collaborate with Sales, Product, Engineering, Marketing, and Support. Represent customer needs internally while helping mature incident-management and reliability practices. The role requires confidence supporting technical engineering teams, commercial awareness, and comfort improving evolving processes.

Manage complex enterprise accounts from onboarding through long-term adoption and renewal. Lead integrations, training, stakeholder relationships, customer support, retention, and expansion opportunities. Act as a trusted advisor to technical customers, identify risks and growth opportunities, represent customer feedback internally, and collaborate with Product, Engineering, Sales, and Marketing. The role requires comfort with evolving processes, enterprise customer engagement, and occasional travel.

Sell incident response software to large enterprise accounts, especially engineering leaders, CTOs, and other technical buyers. Manage complex, multi-stakeholder enterprise sales cycles, conduct demos with Sales Engineers, build business cases, prospect into accounts, multi-thread opportunities, and close six-figure ACV deals. The role also involves contributing customer and market feedback to Product, helping build sales processes, and collaborating closely with leadership, Product, SEs, and Customer Success.

Leads and scales the BDR organization by hiring, training, coaching, and performance-managing representatives. Owns team pipeline targets, improves prospecting plays, communicates market insights to sales, marketing, and product, and serves as marketing’s partner for campaigns and events. Builds career pathways into broader go-to-market functions and develops AI-enabled approaches to modernize BDR work.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Sell incident.io's AI incident response platform to complex enterprise accounts, engaging engineering leaders, CTOs, and multiple stakeholders. Responsibilities include prospecting, multi-threading deals, running demos with sales engineers, managing C-level conversations, closing $100k+ new business, gathering product feedback, and helping build scalable sales processes in a fast-growing startup.

Own a portfolio of commercial customers, retaining and expanding accounts as their businesses grow. Identify usage and expansion opportunities, manage renewal conversations, build account plans, and make expansion feel consultative rather than sales-driven. Partner with Customer Success, GTM, Sales, and Product while using AI tools to identify signals, improve workflows, and personalize outreach. Help develop the expansion playbook for a growing startup segment.

Generate qualified sales meetings through researched cold calling and personalized outreach. Partner with account executives, understand engineering leaders’ challenges, test and optimize workflows using AI, and contribute to the broader go-to-market team. The role offers structured development toward an Account Executive position in a fast-growing startup environment.

Own the full-cycle sales process for incident.io, with a strong focus on outbound prospecting. Build target lists, run creative outreach, cold call, manage pipeline, and close $40,000–$50,000 ACV deals within approximately 45 days. Sell to engineering, CTO, and SRE leaders, conduct technical conversations, collaborate with BDRs, Solutions Engineers, and Customer Success, and contribute ideas in an AI-forward startup environment.

Own a portfolio of commercial SaaS customers, driving retention, renewals, and account expansion. Identify usage and growth signals, develop account plans, lead expansion conversations with senior stakeholders, and collaborate with Customer Success, Sales, Product, and GTM teams. Use AI tools to improve account planning and outreach while helping develop scalable expansion processes in a fast-growing startup environment.

Own and evolve incident.io’s brand across websites, social, advertising, campaigns, launches, events, conference materials, and merchandise. Create launch creative and animation, lead event design systems, maintain brand consistency, and collaborate with marketing, product designers, and frontend engineers. The role requires strong digital and print design skills, practical HTML/CSS knowledge, excellent collaboration, organization, and the ability to extend an established brand thoughtfully.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Entry-level product engineers join a product team, contribute production code from the first week, and own meaningful projects end to end. Responsibilities include designing, building, shipping, monitoring, and improving software using Go, TypeScript, React, Postgres, Google Cloud, and related infrastructure. The role also offers opportunities to develop AI-native incident-management features while collaborating closely with engineers, receiving mentorship, and working in a fast-paced environment.

Complete a full-time, one-year product engineering placement within an incident-management software team. Build and ship production features using Go, TypeScript, React, Postgres, and Google Cloud technologies. Own meaningful projects end to end, contribute to AI-native reliability features, participate in stand-ups and code reviews, and work collaboratively in a fast-paced environment with mentorship and production responsibility.

Three-month product engineering internship working within a product team to build, ship, and monitor production software. Interns will own an end-to-end project and collaborate with engineers using Go, TypeScript, React, Postgres, Google Cloud, infrastructure tooling, monitoring systems, and AI-native technologies. The role emphasizes ownership, rapid learning, collaboration, curiosity, and working effectively in a fast-paced environment.

Six-month product engineering placement working within a product team to build, ship, monitor, and improve production software. Responsibilities include contributing to incident-management features, owning an end-to-end project, collaborating through stand-ups and code reviews, and working across Go, TypeScript, React, Postgres, Google Cloud, infrastructure, observability, and AI-native features. The role includes mentorship while expecting full-time engineer-level ownership and delivery.

Build and lead the Enterprise Solutions Engineering team: hire and coach SEs, run technical evaluations and demos, join large enterprise deals, align SE strategy with Sales, Product and Engineering, gather customer feedback to influence roadmap, and develop the team's AI technical credibility.

Lead and develop a high performing team of Commercial Account Executives, manage revenue forecasts, and partner across departments for pipeline creation and deal closure.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.