Jobs at incident.io

Own and evolve incident.io’s brand across websites, social, advertising, campaigns, launches, events, conference materials, and merchandise. Create launch creative and animation, lead event design systems, maintain brand consistency, and collaborate with marketing, product designers, and frontend engineers. The role requires strong digital and print design skills, practical HTML/CSS knowledge, excellent collaboration, organization, and the ability to extend an established brand thoughtfully.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Entry-level product engineers join a product team, contribute production code from the first week, and own meaningful projects end to end. Responsibilities include designing, building, shipping, monitoring, and improving software using Go, TypeScript, React, Postgres, Google Cloud, and related infrastructure. The role also offers opportunities to develop AI-native incident-management features while collaborating closely with engineers, receiving mentorship, and working in a fast-paced environment.

Complete a full-time, one-year product engineering placement within an incident-management software team. Build and ship production features using Go, TypeScript, React, Postgres, and Google Cloud technologies. Own meaningful projects end to end, contribute to AI-native reliability features, participate in stand-ups and code reviews, and work collaboratively in a fast-paced environment with mentorship and production responsibility.

Three-month product engineering internship working within a product team to build, ship, and monitor production software. Interns will own an end-to-end project and collaborate with engineers using Go, TypeScript, React, Postgres, Google Cloud, infrastructure tooling, monitoring systems, and AI-native technologies. The role emphasizes ownership, rapid learning, collaboration, curiosity, and working effectively in a fast-paced environment.

Six-month product engineering placement working within a product team to build, ship, monitor, and improve production software. Responsibilities include contributing to incident-management features, owning an end-to-end project, collaborating through stand-ups and code reviews, and working across Go, TypeScript, React, Postgres, Google Cloud, infrastructure, observability, and AI-native features. The role includes mentorship while expecting full-time engineer-level ownership and delivery.

Own positioning and messaging for AI and platform products, driving launches from narrative and naming through assets, documentation, enablement, and adoption. Conduct customer, prospect, competitive, and market research; analyze Gong calls; create technical demos, battle cards, objection handling, and proof points. Partner with Product, Engineering, and Marketing to communicate complex capabilities credibly to technical buyers and support website, campaigns, content, and conference talks.

Own and expand major North American reseller and systems integrator partnerships, growing regional relationships into a national revenue motion. Responsibilities include recruiting new partners, building channel programs, managing deal registration and incentives, delivering enablement, generating partner-sourced pipeline, reporting to senior leadership, and collaborating across Sales, Customer Success, Marketing, Product, and Legal. The role requires frequent on-site partner engagement and travel.

Build and lead the Enterprise Solutions Engineering team: hire and coach SEs, run technical evaluations and demos, join large enterprise deals, align SE strategy with Sales, Product and Engineering, gather customer feedback to influence roadmap, and develop the team's AI technical credibility.

Lead and develop a high performing team of Commercial Account Executives, manage revenue forecasts, and partner across departments for pipeline creation and deal closure.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

The Strategic Account Executive will acquire and grow major enterprise accounts, deliver product demos, and improve sales processes collaboratively.

The Commercial Account Executive will sell B2B SaaS products, optimize client account management, deliver product demos, and develop sales processes. The role focuses on closing high-value deals with technical stakeholders in a fast-paced startup environment.

As a Commercial Account Executive, you'll close B2B SaaS deals, optimize sourcing, deliver product demos, and develop sales processes to drive growth.

As a Business Development Representative, you'll engage prospects across various channels, define outreach strategies, and build relationships with major accounts, driving company growth and career development opportunities.

As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

Manage enterprise customer accounts from onboarding through organization-wide adoption. Lead integrations, training, stakeholder relationships, support, retention, expansion opportunities, and customer advocacy. Partner with Product, Engineering, Sales, and Marketing to improve customer outcomes and platform adoption. The role requires experience supporting technical users, managing enterprise accounts, running complex onboarding programs, identifying commercial opportunities, and traveling to meet customers when appropriate.

Manage a portfolio of 70–80 mid-market engineering customers to drive onboarding, adoption, retention and expansion. Run 1:1 and scalable programs, surface usage-based risks and opportunities, collaborate with Sales/Product/Engineering, and help scale CS playbooks and AI-assisted workflows.

Partner with Account Executives to run technical, production-ready demos and proofs-of-concept for prospective customers. Own technical discovery, answer objections, shape the Solutions Engineering function, and demonstrate the AI-native product in high-pressure sales situations.

Build end-to-end product features: talk to customers, plan and design, implement in the codebase, test, deliver, and follow up. Work across backend and frontend (Go, TypeScript, React), use AI tools, and iterate quickly with customer feedback.