Jobs at incident.io

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.

The Enterprise Sales Manager will lead and develop a team of Account Executives, define sales strategies, manage complex sales cycles, and collaborate with cross-functional teams to support market growth in EMEA.

Lead ownership of incident.io's mobile app: define architecture, tooling, UX, and release process. Build across the stack, ship quickly, collaborate with engineering/design/PM, mentor engineers, engage customers, and set product direction for high-pressure incident-response use cases.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

Own a book of commercial SaaS customers post-sale to retain and grow accounts. Spot expansion signals, run renewal conversations, build account plans using AI, collaborate with CS, Sales, Product and GTM to drive upsell and revenue.

The Enterprise Account Executive will focus on closing B2B SaaS deals, optimize enterprise account sourcing, deliver product demos, and collaborate with sales processes to drive growth in a fast-paced environment.

The Product Engineer will develop impactful features, engage customers for feedback, and manage all aspects of product ownership from design to delivery, focusing on collaboration and effective decision-making.

The Commercial Account Executive will sell B2B SaaS products, optimize client account management, deliver product demos, and develop sales processes. The role focuses on closing high-value deals with technical stakeholders in a fast-paced startup environment.

As a Commercial Account Executive, you'll close B2B SaaS deals, optimize sourcing, deliver product demos, and develop sales processes to drive growth.

The Strategic Account Executive will acquire and grow major enterprise accounts, deliver product demos, and improve sales processes collaboratively.

The Expansion Account Manager manages a portfolio of customers, driving adoption and expansion of the platform, identifying upsell opportunities, and mitigating churn risks through proactive engagement strategies.

As a Business Development Representative, you'll engage prospects across various channels, define outreach strategies, and build relationships with major accounts, driving company growth and career development opportunities.

As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

The RevOps Planning Analyst at incident.io will design quotas, manage territory planning, support financial modeling, and build dashboards for GTM productivity to drive revenue growth.

Plan and execute global events (conferences, roadshows, dinners, flagship SEV0) to build community, generate pipeline, manage budgets/vendors/logistics, partner with GTM teams, build repeatable processes, and track event performance and ROI.

The Solutions Engineer partners with the sales team to provide technical expertise, designs customized solutions, collaborates with product and engineering, and helps drive sales success in B2B SaaS.

Provide first-line technical support over Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, collaborate with Customer Success and Engineering, and help expand support processes.