Teams at incident.io

Owns the EMEA revenue number and leads the regional sales organization across Commercial, Mid-Market, and Enterprise segments. Responsibilities include hiring, coaching, territory design, pipeline and forecast management, executive-level technical sales, recruiting, enablement, fiscal planning, and cross-functional collaboration. The VP will remain hands-on in strategic deals, shape regional culture, incorporate AI into go-to-market processes, and help scale the company’s international growth.

Manage a portfolio of 70–80 mid-market customers, leading onboarding, adoption, training, roadmap reviews, renewals, and expansion. Identify customer risks and growth opportunities using usage data, build scalable customer-success programs, and collaborate with Sales, Product, Engineering, Marketing, and Support. Represent customer needs internally while helping mature incident-management and reliability practices. The role requires confidence supporting technical engineering teams, commercial awareness, and comfort improving evolving processes.

Manage complex enterprise accounts from onboarding through long-term adoption and renewal. Lead integrations, training, stakeholder relationships, customer support, retention, and expansion opportunities. Act as a trusted advisor to technical customers, identify risks and growth opportunities, represent customer feedback internally, and collaborate with Product, Engineering, Sales, and Marketing. The role requires comfort with evolving processes, enterprise customer engagement, and occasional travel.