Teams at incident.io

Build and lead the Enterprise Solutions Engineering team: hire and coach SEs, run technical evaluations and demos, join large enterprise deals, align SE strategy with Sales, Product and Engineering, gather customer feedback to influence roadmap, and develop the team's AI technical credibility.

Lead and develop a high performing team of Commercial Account Executives, manage revenue forecasts, and partner across departments for pipeline creation and deal closure.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.