Teams at incident.io

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.