Teams at incident.io

Provide commercial legal advice to US go-to-market teams, lead drafting and negotiation of SaaS contracts, advise on US and international privacy matters, create self-service legal tools and templates, and support US employment law guidance. The role requires a US-licensed attorney who can work autonomously in a fast-paced SaaS environment and provide practical, commercially focused counsel.

Manage a small portfolio of complex enterprise accounts across the full customer lifecycle, from strategic sales engagement through onboarding, adoption, renewal, and expansion. Build executive relationships, business cases, success plans, and enterprise rollout strategies. Lead migrations from legacy tools, coordinate cross-functional teams, reduce customer risk, and connect product value to resilience, regulatory risk, downtime, and incident maturity. Help establish the strategic Customer Success playbook for EMEA.

Recruit UK go-to-market talent across Account Executive, BDR, Customer Success, and Sales Engineer roles. Manage hiring processes end to end, partner with hiring managers, source and network with candidates, assess talent, promote the company, and develop creative recruitment campaigns and events. The role is suited to an ambitious early-career recruiter seeking to grow within a fast-scaling technology company.