Teams at Immersive

As a Senior Customer Success Manager, you will manage customer relationships from onboarding to renewal, ensuring strategic alignment with the platform's outcomes, while collaborating cross-functionally to drive customer success.

Own and grow relationships with federal System Integrators and Civilian agencies. Win net-new logos, expand account presence, coordinate with marketing, pre-sales, channel partners and Customer Success to identify upsell opportunities, and represent Immersive at industry events.

Lead demand-generation and field marketing for MENA: build regional strategy, plan and run in-person and virtual events, webinars, roundtables and trade shows, partner with sales, solutions engineering and customer success to create pipeline, regionalise messaging, provide product/market feedback, and travel to support events. Measure impact and drive brand awareness to generate net-new sales opportunities.