Jobs at ImageTrend

Lead Deployment, Systems Engineering, DB Admin, and QA organizations to scale secure, highly available SaaS delivery. Drive CI/CD, IaC, release management, automation-first testing, AI-assisted quality, operational metrics, resilience, and cross-functional alignment while managing budgets, governance, and teams.

Deliver and coordinate technical customer implementations and integrations for ImageTrend solutions. Manage implementation schedules, document requirements and progress, provide onsite and virtual training, maintain client relationships, hand off to Support, and contribute to documentation and departmental processes. Collaborate with cross-functional teams and attend industry events as needed. Travel up to 10%.

Provide first-line application support for ImageTrend products: troubleshoot issues via phone/email/chat, track and escalate tickets within SLAs, communicate updates to customers, collaborate with cross-functional teams, test/duplicate reported problems, and attend occasional travel for events or onboarding.

Deliver and coordinate implementations of ImageTrend products, including planning, training, scoping, scheduling, documentation, client training (onsite/virtual), and cross-team collaboration to ensure timely, accurate project delivery and positive client outcomes. Assist with proposals, maintain internal resources, and present at events as needed.

Manage client implementation projects end-to-end: plan, schedule, track performance, manage resources, run product rollouts and transitions, design risk mitigation, maintain documentation, coordinate with Data Specialists on data quality/compliance, and travel to customer or company events as needed (up to 10%).

Manage a large portfolio of customers to drive retention, renewals, and expansion. Proactively generate pipeline for upsell/cross-sell, track customer health metrics, collaborate cross-functionally, maintain CRM data hygiene, support professional services, and travel up to 25% for client and company events.

The Enterprise Account Executive generates sales for Fire and EMS agencies by managing full-cycle sales, building relationships, and achieving quotas. Responsibilities include prospecting, negotiating, and utilizing sales tools for strategy and reporting.

Contribute to full-stack healthcare applications using C#/.NET Core, TypeScript/React, SQL and Azure. Build features, write tests and documentation, troubleshoot with QA/support, assist planning, mentor juniors, follow DevOps practices, and attend occasional travel or company events.

Drive full-cycle SaaS sales for Fire/EMS mid-market accounts: prospect, qualify, demo, negotiate, and close deals. Manage territory planning, pipeline forecasting, CRM data hygiene, RFP/contract processes, and collaborate with internal stakeholders. Travel up to 25% and meet or exceed annual quota while supporting client relationships and product/process improvements.

Drive federal market expansion through full-cycle enterprise SaaS sales: prospecting into federal executives, managing long complex procurement cycles and RFPs, delivering solution demonstrations, forecasting pipeline, and closing high-value multi-year deals while collaborating cross-functionally and monitoring federal policy and funding to inform territory strategy.

Create and maintain user-focused product documentation and learning resources for software products. Plan content strategy, produce help docs, release notes, and videos, manage knowledgebases and taxonomy, leverage AI-assisted workflows, collaborate with cross-functional teams, analyze documentation usage, and improve documentation processes and tools.