Teams at ImageTrend

Designs, implements, and supports AI assistants, agents, automations, retrieval-based solutions, and enterprise application enhancements. Partners with stakeholders to identify AI opportunities, translate requirements into solution designs, test and monitor deployments, optimize prompts and knowledge sources, and measure outcomes. Supports enterprise application administration, integrations, access controls, governance, troubleshooting, documentation, and responsible AI practices while collaborating with business, security, compliance, vendors, and IT teams.

Manage client implementation projects end-to-end: plan, schedule, track performance, manage resources, run product rollouts and transitions, design risk mitigation, maintain documentation, coordinate with Data Specialists on data quality/compliance, and travel to customer or company events as needed (up to 10%).

Provide first-line application support for ImageTrend products: troubleshoot issues via phone/email/chat, track and escalate tickets within SLAs, communicate updates to customers, collaborate with cross-functional teams, test/duplicate reported problems, and attend occasional travel for events or onboarding.