Jobs at Hyro

Leads and develops an Engagement Manager team responsible for enterprise SaaS implementations and post-sale delivery. Owns portfolio KPIs, delivery timelines, account health, escalations, client relationships, playbooks, project templates, and reporting. Partners with Account Management, Solution Architecture, Product, and Engineering to resolve risks, coordinate resources, improve delivery processes, and incorporate customer feedback into product development.

Own go-to-market strategy, positioning, messaging, pricing, packaging, product launches, competitive intelligence, sales enablement, and marketing collateral for AI healthcare products. Partner with product, sales, customer success, growth, and content teams; brief industry analysts; gather customer insights; and improve launch and enablement processes.

Own adoption and expansion of Hyro’s AI agents across strategic healthcare accounts. Serve as an embedded customer advisor, guide deployment strategies, translate requirements into implementation plans, deliver product demos and training, and build trust with stakeholders from frontline staff through executives. Collaborate with Product, Engineering, Sales, and Engagement teams while helping establish the company’s new forward-deployed function.

Serve as a post-sales technical advisor for healthcare clients using conversational AI solutions. Lead scoping, architectural recommendations, deployments, configuration, testing, troubleshooting, and maintenance of AI agents. Coordinate with Engineering, Product, Customer Success, and Sales while aligning technical solutions with business goals. Manage client projects, anticipate deployment issues, and advise customers on best practices and product capabilities.

Lead Hyro’s strategic sales organization and a team of Regional Vice Presidents selling enterprise SaaS solutions to national health systems. Define go-to-market strategy, coach complex C-suite and board-level deals, enforce forecasting and MEDDIC-based sales processes, build ROI cases, partner cross-functionally, recruit sales talent, and guide competitive and market strategy. This remote role requires up to 50% travel.

Own the full enterprise sales cycle for healthcare AI solutions, from prospecting and qualification through closing, upsells, procurement, and contract negotiation. Build executive relationships across health systems, collaborate with business development, solution architecture, and channel partners, maintain Salesforce pipeline accuracy, forecast sales, attend trade shows, and help refine sales processes and value propositions.

Lead Hyro’s enterprise account management function, owning gross and net revenue retention, renewals, and expansion across health system customers. Build the account management team, playbooks, coverage model, forecasting rhythm, and QBR processes. Personally manage strategic accounts, executive relationships, negotiations, and procurement while translating AI outcomes into commercial growth. Partner cross-functionally with Sales, Delivery, Product, Marketing, Finance, and Revenue Operations to mitigate risk, drive adoption, and expand customer relationships.

Lead post-sale lifecycle and enterprise deployments of AI agents for healthcare. Manage end-to-end implementations, serve as primary client contact, monitor account health, coordinate Solution Architects and engineers, align with Account Managers on strategy, and translate technical capabilities into business outcomes.