Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
Most AI deployments stall after go-live. Your job is to make sure ours don't. Health systems are under pressure to do more with less, and Hyro's responsible AI Agents are already handling millions of patient conversations. But launching an AI Agent is only the beginning. The real value comes from what happens next: expanding into new workflows, earning trust across departments, and proving measurable impact to leadership.
That's where you come in. As one of Hyro's first Forward Deployed Strategists, you'll embed with our most strategic health-system customers and own their adoption journey from the core deployment to a full, measurable AI program. You'll be part strategist, part technologist, and part change agent, and you'll help write the playbook for a function that doesn't exist anywhere else at Hyro yet.
Responsibilities- Partner strategically. Be the dedicated, embedded expert for a portfolio of strategic health-system accounts and the person their leadership calls first.
- Drive adoption. Own each client's roadmap from the core package into advanced capabilities, with demos and working sessions that rally everyone from frontline staff to the C-suite.
- Translate between worlds. Turn clinical and operational needs into deployment plans, and bring the customer's voice to Engineering, Product, and Sales.
- Get ahead of risk. Spot stalling adoption or at-risk signals early and act before they become problems.
- 5+ years in a customer-facing role such as product management, solutions engineering or pre-sales, or technical consulting, ideally serving US healthcare or health-system customers.
- A solid grasp of enterprise AI systems, APIs, cloud technologies, or deployment architectures. You don't need to write production code, but you can hold your own with engineers and explain it to executives.
- A product mindset: you can articulate why a specific capability matters to a specific user in a specific workflow.
- A track record of building trust fast and moving stakeholders from "interesting" to "let's do it."
- Willingness to travel to client sites regularly (approximately 25%).
Advantages:
- Experience at a healthtech company or with health-system customers
- Hands-on experience with ML, AI, or NLU products
This is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. The salary range for this NY-based position is $110k – $170k annually, exempt, based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor.
Benefits & Perks- Unlimited PTO, plus paid sick leave
- Company-wide long weekends every quarter
- Hybrid, dog-friendly NYC office
- Work-from-anywhere up to 2 weeks a year
- Employer-paid medical, dental, and vision
- 401(k) with company match
- MealPal subscription for monthly lunches
- Home office equipment coverage
Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.
Skills Required
- 5+ years of experience in a customer-facing role such as product management, pre-sales/solutions engineering, or technical consulting
- Direct experience serving healthcare or health-system customers in the United States
- Strong understanding of enterprise AI systems, APIs, cloud technologies, or deployment architectures
- Product-minded ability to connect capabilities to user needs and workflows
- Excellent communication and stakeholder-management skills
- Track record of building trust quickly and moving stakeholders from interest to action
- Comfort with ambiguity and building a new function
- Willingness to travel regularly to client sites
- Experience at a healthtech or health-system-facing company
- Experience with machine learning, artificial intelligence, or natural language understanding technologies and products
- Currently authorized to work full-time in the United States
What We Do
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Carroll, Mercy Health and Weill Cornell Medicine, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Why Work With Us
Since 2018, we’ve fostered a foundation of limitless growth where people can discover, create and sharpen their superpowers, both professional and personal. We know you’ll tap into your best selves when you’re valued, inspired to impact change, and cheered on by highly talented teammates. That’s the Hyro DNA.
