Jobs at HSI

Provides advanced technical support for SaaS platforms, troubleshooting complex configuration, integration, data, and system issues. Responsibilities include data imports and migrations, platform administration, Excel-based analysis, audits, QA reviews, API and SSO support, customer onboarding assistance, and escalation coordination with Product and Development. The role communicates directly with customers, documents cases in Salesforce, identifies recurring issues, and supports process improvements in a high-volume remote environment.

Provides first-line customer support for a SaaS health and safety platform. Responsibilities include managing support cases, troubleshooting issues, guiding users, facilitating training webinars, documenting resolutions, escalating complex problems, identifying recurring issues, and collaborating on product improvements while maintaining service and data protection standards.

The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.

Own end-to-end SaaS implementations for EMEA customers, including discovery, requirements gathering, configuration, workflow automation, data migration, testing, training, go-live, documentation, and handover. Manage project plans, scope, budgets, risks, and timelines while serving as the primary technical and client contact. Collaborate with Product and global teams on complex projects and continuously improve implementation quality and customer outcomes.

Conduct outbound prospecting across the UK and Ireland through calls, email, LinkedIn, and event follow-up. Research accounts, qualify prospects, uncover business needs, book meetings for Account Executives, nurture opportunities, and maintain accurate Salesforce records. Collaborate with sales and marketing teams to build pipeline and achieve activity and opportunity targets while positioning EHS and compliance solutions with mid-to-senior stakeholders.

The Account Executive will manage qualified inbound leads, drive full-cycle sales, conduct product demos, and develop proposals for SaaS solutions in EHS and compliance industries. They will also expand opportunities and maintain account activity using Salesforce.

Design, build, test, deploy and support enterprise full-stack applications. Provide technical leadership, mentor developers, participate in design, code reviews, Agile ceremonies and on-call rotation. Ensure scalable, secure, maintainable solutions, CI/CD automation, incident response, technical debt reduction and cross-functional collaboration with Product, QA and DevOps.