Jobs at HSI

Provide first-line support for SaaS customers by investigating and resolving issues, managing support cases, explaining platform functionality, delivering training webinars, documenting resolutions, escalating complex problems, and sharing recurring feedback with internal teams. The role also supports testing, process improvements, service-level standards, and compliance with security, privacy, and data protection requirements.

Leads North American Customer Support and Customer Solutions, setting strategy, managing technical support operations, and improving service delivery. Oversees managers, KPIs, SLAs, escalations, capacity, quality, and efficiency. Uses customer insights, operational data, AI, and automation to scale processes and improve outcomes. Partners with Product, Engineering, Sales, Customer Success, and Implementation while guiding organizational planning and high-impact customer situations.

The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.

Own end-to-end SaaS implementations for EMEA customers, including discovery, requirements gathering, configuration, workflow automation, data migration, testing, training, go-live, documentation, and handover. Manage project plans, scope, budgets, risks, and timelines while serving as the primary technical and client contact. Collaborate with Product and global teams on complex projects and continuously improve implementation quality and customer outcomes.

Conduct outbound prospecting across the UK and Ireland through calls, email, LinkedIn, and event follow-up. Research accounts, qualify prospects, uncover business needs, book meetings for Account Executives, nurture opportunities, and maintain accurate Salesforce records. Collaborate with sales and marketing teams to build pipeline and achieve activity and opportunity targets while positioning EHS and compliance solutions with mid-to-senior stakeholders.

The Account Executive will manage qualified inbound leads, drive full-cycle sales, conduct product demos, and develop proposals for SaaS solutions in EHS and compliance industries. They will also expand opportunities and maintain account activity using Salesforce.

Design, build, test, deploy and support enterprise full-stack applications. Provide technical leadership, mentor developers, participate in design, code reviews, Agile ceremonies and on-call rotation. Ensure scalable, secure, maintainable solutions, CI/CD automation, incident response, technical debt reduction and cross-functional collaboration with Product, QA and DevOps.