Teams at HSI

Provides advanced technical support for SaaS platforms, troubleshooting complex configuration, integration, data, and system issues. Responsibilities include data imports and migrations, platform administration, Excel-based analysis, audits, QA reviews, API and SSO support, customer onboarding assistance, and escalation coordination with Product and Development. The role communicates directly with customers, documents cases in Salesforce, identifies recurring issues, and supports process improvements in a high-volume remote environment.

Provides first-line customer support for a SaaS health and safety platform. Responsibilities include managing support cases, troubleshooting issues, guiding users, facilitating training webinars, documenting resolutions, escalating complex problems, identifying recurring issues, and collaborating on product improvements while maintaining service and data protection standards.

The AI Product Manager is responsible for strategy and execution of AI solutions, managing product roadmaps, collaborating with teams, and improving AI performance through metrics and user feedback.