Jobs at Hometree

Provide friendly, professional customer support by phone, email, and live chat. Resolve queries and complaints, manage orders, returns, and exchanges, maintain accurate customer records, collaborate across departments, capture feedback, and meet service standards. The role requires empathy, clear communication, organisation, resilience, multitasking, and comfort learning new systems.

Senior People Partner supporting approximately 100 employees across installer businesses, central teams, and a dispersed field workforce. Responsibilities include senior leadership partnering, employee relations, people planning, manager capability, retention, succession, workforce planning, reward, wellbeing, change integration, and people analytics. The role requires autonomous, commercially focused HR partnership across multi-site and acquired businesses, with quarterly travel to Cornwall and Kent.

Manage inbound sales inquiries and customer plan renewals in a high-volume contact center. Responsibilities include achieving sales and renewal targets, delivering excellent customer service, using CRM systems, addressing customer needs, solving problems, and collaborating with colleagues to improve sales strategies and customer experience.

Conduct high-volume outbound and inbound sales calls with prospective and existing customers. Discuss Hometree’s home cover, boiler replacement, heat pump, solar, and related products; follow up on incomplete purchases, manage multiple lead sources, transition customers to greener energy options, and close sales compliantly while delivering excellent customer service.

Own the group-wide accounts payable process across multiple entities. Responsibilities include processing approximately 1,000 supplier invoices monthly, running payment cycles, reconciling supplier statements, managing aged creditors, supporting CIS payments and returns, resolving queries, assisting with month-end close and audits, and improving AP processes through automation and AI. The role also offers funded professional finance study and development opportunities.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.