Jobs at Hometree

Handle inbound sales enquiries and plan renewals for home service plans, meet sales and renewal targets, maintain high customer satisfaction, use CRM and sales tools, collaborate with the team, and stay updated on products and processes.

Support day-to-day finance operations including bank reconciliations, month-end journals, AP/AR processing, VAT support, fixed asset register maintenance, debt collection, and customer billing queries while collaborating across teams.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.

Provide multi-channel customer support and validate installation documentation, improve processes, maintain stakeholder and installer relationships, and support automation and scalability while adhering to FCA conduct requirements.

Build Hometree's first dedicated Reward function: design benefits, compensation, bonus and commission plans, harmonise pay bands post-acquisition, ensure FCA-compliance, run benchmarking, gender pay reporting, build reward analytics, and partner cross-functionally to support offers, promotions and pay transparency.

Manage and schedule engineer appointments, handle inbound/outbound calls from customers and engineers, progress repairs through cost-control and parts ordering, assess visit reports, reschedule appointments, and collaborate with network, tech, and product teams to improve processes and support other operations teams.

Contact customers (inbound and outbound) who are considering leaving or at renewal to resolve issues, negotiate pricing, reinstate payments, and secure renewals. Log interactions in CRM, analyse customer journeys, identify retention opportunities, and provide feedback to reduce future cancellations.