Jobs at Hometree

Partner two cover businesses (~100–200 people) to manage employee relations caseloads, coach managers, deliver people plans using data, support performance, retention, integration and culture initiatives across hybrid customer operations teams.

Manage and grow strategic partner accounts to drive channel performance and commercial results. Monitor KPIs and channel economics, lead partner reviews, support onboarding and launches, coordinate cross-functionally, handle invoicing, and deliver performance insights to scale partnerships.

Handle inbound sales enquiries and plan renewals for home service plans, meet sales and renewal targets, maintain high customer satisfaction, use CRM and sales tools, collaborate with the team, and stay updated on products and processes.

Support day-to-day finance operations including bank reconciliations, month-end journals, AP/AR processing, VAT support, fixed asset register maintenance, debt collection, and customer billing queries while collaborating across teams.

Manage customer complaints and arrears for FCA-regulated consumer finance: investigate complaints, draft final responses and FOS submissions, support customers in financial difficulty, identify vulnerable customers, perform root-cause analysis, improve processes, and provide phone/email support and stakeholder liaison to ensure compliant, fair outcomes.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.

Manage and schedule engineer appointments, handle inbound/outbound calls from customers and engineers, progress repairs through cost-control and parts ordering, assess visit reports, reschedule appointments, and collaborate with network, tech, and product teams to improve processes and support other operations teams.

Build Hometree's first dedicated Reward function: design benefits, compensation, bonus and commission plans, harmonise pay bands post-acquisition, ensure FCA-compliance, run benchmarking, gender pay reporting, build reward analytics, and partner cross-functionally to support offers, promotions and pay transparency.

Lead and supervise renewable energy installations as the company's Qualified Supervisor (QS). Oversee daily site operations, audits, safety compliance (MCS/NICEIC), workforce training, resource allocation, quality assurance, and continuous improvement across residential and commercial projects.

Handle inbound and outbound contacts to retain customers at renewal or cancellation points, negotiate pricing, reinstate payments, log CRM activity, analyse customer journeys for improvement, and provide feedback to reduce cancellations while meeting retention targets.