Jobs at Hometree

Manage and grow strategic partner accounts to drive channel performance and commercial results. Monitor KPIs and channel economics, lead partner reviews, support onboarding and launches, coordinate cross-functionally, handle invoicing, and deliver performance insights to scale partnerships.

Manage customer complaints and arrears for FCA-regulated consumer finance: investigate complaints, draft final responses and FOS submissions, support customers in financial difficulty, identify vulnerable customers, perform root-cause analysis, improve processes, and provide phone/email support and stakeholder liaison to ensure compliant, fair outcomes.

Partner two cover businesses (~100–200 people) to manage employee relations caseloads, coach managers, deliver people plans using data, support performance, retention, integration and culture initiatives across hybrid customer operations teams.

Support day-to-day finance operations including bank reconciliations, month-end journals, AP/AR processing, VAT support, fixed asset register maintenance, debt collection, and customer billing queries while collaborating across teams.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.

Lead product efforts to grow commercial performance: optimise website conversion with A/B testing and analytics, launch new product lines, identify growth opportunities from data and research, manage B2B partner integrations, and align cross-functional teams to deliver measurable commercial outcomes.

Handle inbound sales enquiries and plan renewals for home service plans, meet sales and renewal targets, maintain high customer satisfaction, use CRM and sales tools, collaborate with the team, and stay updated on products and processes.