Jobs at Hometree

Manage inbound sales inquiries and customer plan renewals in a high-volume contact center. Responsibilities include achieving sales and renewal targets, delivering excellent customer service, using CRM systems, addressing customer needs, solving problems, and collaborating with colleagues to improve sales strategies and customer experience.

Own the systems portfolio and customer journeys across renewables and boiler installation businesses. Responsibilities include mapping processes, redesigning customer journeys, managing CRM and communications roadmaps, prioritizing initiatives, analyzing data, selecting and implementing software, exploring AI applications, and coordinating with Technology, vendors, and cross-functional stakeholders. The role also supports cross-sell journeys, commercial growth, and delivery of systems improvements across multiple business units.

Conduct high-volume outbound and inbound sales calls with prospective and existing customers. Discuss Hometree’s home cover, boiler replacement, heat pump, solar, and related products; follow up on incomplete purchases, manage multiple lead sources, transition customers to greener energy options, and close sales compliantly while delivering excellent customer service.

Provides administrative and customer support for renewable energy installation operations. Responsibilities include coordinating project managers and installation teams, handling high-volume customer communication, preparing installation documentation, tracking projects in CRM systems, managing schedules, compiling reports, coordinating training and vehicle servicing, and maintaining organized digital job files.

Own the group-wide accounts payable process across multiple entities. Responsibilities include processing approximately 1,000 supplier invoices monthly, running payment cycles, reconciling supplier statements, managing aged creditors, supporting CIS payments and returns, resolving queries, assisting with month-end close and audits, and improving AP processes through automation and AI. The role also offers funded professional finance study and development opportunities.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.

Manage and schedule engineer appointments, handle inbound/outbound calls from customers and engineers, progress repairs through cost-control and parts ordering, assess visit reports, reschedule appointments, and collaborate with network, tech, and product teams to improve processes and support other operations teams.