Jobs at Hometree

Provides administrative and customer support for renewable energy installation operations. Responsibilities include coordinating project managers and installation teams, handling high-volume customer communication, preparing installation documentation, tracking projects in CRM systems, managing schedules, compiling reports, coordinating training and vehicle servicing, and maintaining organized digital job files.

Own the group-wide accounts payable process across multiple entities. Responsibilities include processing approximately 1,000 supplier invoices monthly, running payment cycles, reconciling supplier statements, managing aged creditors, supporting CIS payments and returns, resolving queries, assisting with month-end close and audits, and improving AP processes through automation and AI. The role also offers funded professional finance study and development opportunities.

Supports the sales team by managing customer enquiries in Monday.com, making outbound calls and emails, arranging site visits, assisting with quotations, following up opportunities, and maintaining accurate CRM records. The role provides administrative and customer communication support in a busy, target-driven office environment. Full training is provided, making it suitable for an organised, confident, and proactive candidate interested in sales and renewable energy.

Provide empathetic, accurate customer support via phone, email, and live chat. Resolve queries, complaints, orders, returns and exchanges; maintain accurate records; collaborate with teams to capture feedback and improve service while meeting response times and quality standards.

Provide multi-channel customer support and validate installation documentation, improve processes, maintain stakeholder and installer relationships, and support automation and scalability while adhering to FCA conduct requirements.

Manage and schedule engineer appointments, handle inbound/outbound calls from customers and engineers, progress repairs through cost-control and parts ordering, assess visit reports, reschedule appointments, and collaborate with network, tech, and product teams to improve processes and support other operations teams.