Teams at Hometree

Manage inbound sales inquiries and customer plan renewals in a high-volume contact center. Responsibilities include achieving sales and renewal targets, delivering excellent customer service, using CRM systems, addressing customer needs, solving problems, and collaborating with colleagues to improve sales strategies and customer experience.

Conduct high-volume outbound and inbound sales calls with prospective and existing customers. Discuss Hometree’s home cover, boiler replacement, heat pump, solar, and related products; follow up on incomplete purchases, manage multiple lead sources, transition customers to greener energy options, and close sales compliantly while delivering excellent customer service.

Provides administrative and customer support for renewable energy installation operations. Responsibilities include coordinating project managers and installation teams, handling high-volume customer communication, preparing installation documentation, tracking projects in CRM systems, managing schedules, compiling reports, coordinating training and vehicle servicing, and maintaining organized digital job files.