Teams at Hometree

Provide friendly, professional customer support by phone, email, and live chat. Resolve queries and complaints, manage orders, returns, and exchanges, maintain accurate customer records, collaborate across departments, capture feedback, and meet service standards. The role requires empathy, clear communication, organisation, resilience, multitasking, and comfort learning new systems.

Manage inbound sales inquiries and customer plan renewals in a high-volume contact center. Responsibilities include achieving sales and renewal targets, delivering excellent customer service, using CRM systems, addressing customer needs, solving problems, and collaborating with colleagues to improve sales strategies and customer experience.

Conduct high-volume outbound and inbound sales calls with prospective and existing customers. Discuss Hometree’s home cover, boiler replacement, heat pump, solar, and related products; follow up on incomplete purchases, manage multiple lead sources, transition customers to greener energy options, and close sales compliantly while delivering excellent customer service.