Jobs at HKR.TEAM

Provide customer support for a restaurant technology platform through email, live chat, and Zoom. Resolve issues, explain technical concepts clearly, manage support queues and response metrics, document bugs and feature feedback, identify recurring problems, maintain knowledge-base content, de-escalate customers, and participate in weekend on-call rotations.

Maintains accurate product and SKU data across ERP, PIM, and e-commerce systems. Responsibilities include product setup, data validation, discrepancy resolution, vendor follow-up, launch-readiness tracking, recurring audits, catalog cleanups, and process improvement. The role requires strong spreadsheet skills, exceptional attention to detail, professional written English, organization, and comfort with recurring process-driven work. It is fully remote with required overlap during US Eastern Time.

Supports procurement and sales by tracking SKUs, purchase orders, vendor invoices, order confirmations, and product launches. Maintains accurate records in Excel, Zendesk, ERP, and invoicing systems while assisting procurement and logistics teams with administrative and data tasks. The role requires strong English communication, multitasking, attention to detail, and availability for a remote contract aligned with US Eastern Time.

Build and maintain Shopify, third-party API, and internal-tool integrations; automate business operations using code and automation platforms; develop AI-powered workflows with LLM APIs and intelligent agents; support internal IT and SaaS tools; and contribute to client automation projects. The role requires strong Python or JavaScript scripting, REST API and webhook experience, practical LLM workflow experience, excellent English, and full-time availability with Pacific Time overlap.

Provide Level 2 technical support for an enterprise Zero Trust Workspace platform. Troubleshoot deployments, configurations, policies, identity integrations, network access, endpoints, and complex software bugs. Handle technical calls and tickets, reproduce issues, document findings for engineering, support implementation partners, maintain knowledge resources, and participate in European shifts with shared weekend coverage.

Provides Level 2 technical support for an enterprise Zero Trust Workspace platform. Troubleshoots deployments, configurations, policies, identity integrations, networking, endpoint environments, and complex software bugs. Supports enterprise administrators and implementation partners through calls and tickets, documents investigations, escalates reproducible issues to engineering, and maintains knowledge resources. The role includes European evening shifts and shared weekend coverage in a remote environment.

Build and manage high-volume outbound email campaigns, execute multi-step sequences, respond to and qualify leads, maintain target lists, test messaging and ICPs, track funnel metrics, and keep CRM and pipeline data accurate. The role requires independent execution, excellent written English, data-driven decision-making, and availability during the 9:00 AM to 5:00 PM EST schedule.

Build and manage high-volume outbound email campaigns, execute multi-step sequences, respond to and qualify leads, maintain target lists, test ICPs and messaging, report funnel metrics, and keep CRM data accurate. The role requires independent work, strong written English, data-driven decision-making, and availability during 9:00 AM–5:00 PM EST. Experience with services or custom software sales, HubSpot, AI research, and web scraping is a bonus.

Outbound-focused SDR responsible for researching prospects, building lead lists, executing high-volume email/LinkedIn/phone outreach, booking qualified discovery calls/demos, and maintaining HubSpot CRM while collaborating with the US sales team to refine messaging and sequences.

Manage and scale high-volume Klaviyo email campaigns and automations for an e-commerce client using AI tools. Build and optimize flows, run A/B tests, ensure deliverability and QA, collaborate on strategy, and iterate on segmentation and timing to drive revenue growth.

Drive outbound business development across luxury retail, real estate, and fintech to sell crypto escrow and wallet screening. Manage the full sales cycle, pitch to luxury dealers, private banks and UHNW clients, build referral networks of advisors and lawyers, map elite ecosystems (Switzerland, EU, UAE), and keep abreast of crypto and regulatory trends to bridge tech operations and high-value clientele.

Outbound-focused SDR responsible for researching prospects, building qualified lead lists, executing high-volume outreach (email, LinkedIn, phone), booking discovery calls/demos, and maintaining HubSpot CRM. Collaborates with US sales team, refines messaging and sequences, and qualifies leads for pipeline growth.

Manage and qualify top-of-funnel leads: import/export and clean data in CRM, enroll leads in Marketo, review profiles and engagement, score leads per ICP, forward high-potential leads to sales, follow SOPs, handle replies quickly, and support light data entry and reporting while collaborating with Sales and Ops.

HKR is building a global talent network connecting professionals with remote opportunities in Customer Service, Marketing, Sales, HR, Graphic Design, and IT. The platform focuses on pairing global talent with US-based startups, enabling direct collaboration, flexible remote work, and multicultural team experiences.