Teams at HKR.TEAM

Make high-volume outbound calls to enterprise executives, tailor business or technical AI and data pitches, conduct discovery conversations, and book meetings. Send same-day follow-ups, maintain accurate CRM records, review call recordings, and share customer intelligence with the team. The role requires fluent English, resilience, strong business writing, enterprise exposure, and availability during US business hours. It is a remote, full-time position based in Romania.

Provide customer support for a restaurant technology platform through email, live chat, and Zoom. Resolve issues, explain technical concepts clearly, manage support queues and response metrics, document bugs and feature feedback, identify recurring problems, maintain knowledge-base content, de-escalate customers, and participate in weekend on-call rotations.

Maintains accurate product and SKU data across ERP, PIM, and e-commerce systems. Responsibilities include product setup, data validation, discrepancy resolution, vendor follow-up, launch-readiness tracking, recurring audits, catalog cleanups, and process improvement. The role requires strong spreadsheet skills, exceptional attention to detail, professional written English, organization, and comfort with recurring process-driven work. It is fully remote with required overlap during US Eastern Time.