Jobs at Hightouch

Own product marketing for Hightouch’s CDP, MarTech, data, and AI offerings. Develop positioning, go-to-market strategies, launches, integrated campaigns, website messaging, case studies, sales enablement, internal communications, and customer-facing content. Conduct market and user research, competitive analysis, and product evangelism through events, engagements, and webinars while collaborating with Marketing, Sales, Partnerships, and Product teams.

Lead creative design for enterprise lifecycle email campaigns using Hightouch’s AI marketing platform. Translate brand guidelines into agentic workflows, prompts, reference libraries, and guardrails; create high-quality email campaigns; partner with customers on testing and performance optimization; influence product and model behavior; and document scalable creative best practices.

Leads and scales an outbound SDR team supporting Hightouch’s Ad Studio product. Responsibilities include hiring, training, coaching, performance management, campaign development, metric reporting, demand-generation strategy, sales play development, messaging, operating-model definition, and headcount planning. The role partners with Sales and Marketing leadership while engaging enterprise and mid-market prospects.

Drives AI marketing strategy and transformation for enterprise customers. Owns AI Decisioning use cases from discovery through launch and expansion, leads customer design sessions, documents requirements, manages technical projects, mitigates risks, builds stakeholder relationships, and identifies campaigns or optimizations that improve outcomes. Partners closely with engineers, product teams, marketers, executives, and IT stakeholders while contributing to AI Decisioning product strategy.

Sell Hightouchs Ad Studio to mid-market performance marketing teams. Build relationships, run consultative demos, define sales motion and ICP, close strategic deals, and shape go-to-market for a new product.

Designs and implements Hightouch Identity Resolution solutions for enterprise customers. Assesses data architectures, develops identity rules and data models, debugs customer issues using SQL and server logs, explains system behavior, and identifies product gaps. Partners with sales engineering, support, and technical account management while advising technical and executive stakeholders on data strategy and identity architecture.

Leads enterprise customer discovery and data architecture engagements, translating marketing goals into activation use cases, schemas, identity rules, semantic layers, and measurable outcomes. Directs AI agents and customer teams in building and validating data transformations, owns implementation quality and performance, and develops reusable reference architectures. Serves as the long-term technical architect and channels customer needs to product teams.

Own enterprise email and SMS deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, SMS provisioning, consent management, deliverability readiness, and cutover planning. Advise customers on technical decisions, risks, dependencies, and messaging architecture while partnering with Product and Engineering to resolve blockers. Develop scalable implementation frameworks, documentation, tooling, and best practices for enterprise deployments.

Own and grow strategic relationships with agency holding companies, independent agencies, and major advertising platforms. Develop account plans, advise executive stakeholders, negotiate commercial agreements, co-sell into enterprise accounts, deliver business reviews, and coordinate cross-functional go-to-market programs. The role manages partner performance, identifies expansion opportunities, and represents Hightouch as a thought leader in agentic marketing.

Lead technical pre-sales for mid-market accounts: perform deep technical discovery, design architecture and demos, run end-to-end proofs-of-concept, build technical champions, navigate complex buying committees, and advise on AI-driven data activation. Partner with AEs, Product, and Engineering to close deals and shape go-to-market for agentic AI products.

Provide technical customer support across Intercom, Slack, phone, and email; help users maximize platform value; interpret API documentation and SaaS integrations; collaborate with Technical Account Managers, Solutions Engineering, Marketing, Engineering, and Operations; participate in on-call support; and improve customer experiences in a fast-changing startup environment.

Provides technical customer support and helps users maximize platform value through Intercom, Slack, phone, and email. The role requires reading API documentation, understanding SaaS tools and customer data fundamentals, answering questions, troubleshooting issues, collaborating with technical account managers and internal teams, and participating in an on-call rotation. Success requires strong communication, discovery, organization, adaptability, curiosity, and a customer-focused, cross-functional approach.

Provide technical customer support and help users maximize the Hightouch platform through Intercom, Slack, phone, and email. Read API documentation, understand SaaS tools and customer data, troubleshoot issues, and collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role requires strong communication, discovery, organization, adaptability, and participation in an on-call rotation.

Own Hightouch’s core marketing product portfolio, including audiences, analytics, experimentation, trait building, and orchestration. Set product vision and priorities, lead 0-to-1 innovation, improve adoption, and drive revenue outcomes. The role requires close collaboration with Engineering, Design, executives, customers, and go-to-market teams. This senior, hands-on product leadership position involves managing multiple workstreams, validating market needs, defining MVPs, and presenting product strategy and customer insights.

Partner with Account Executives to overcome technical and business obstacles during enterprise sales. Conduct discovery with technical and non-technical stakeholders, understand customer data challenges, design creative solutions, explain technical concepts, advocate for customer needs internally, and create compelling technical content. The role focuses on Martech and data solutions involving cloud warehouses, engineering, analytics, modeling, APIs, and customer data platforms.

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Generate top-of-funnel leads across EMEA through cold calls, email, text, LinkedIn, and campaign outreach. Research target accounts, personalize messaging, guide prospects toward free trials, engage new signups in Slack, schedule meetings for sales, and help improve sales processes and strategies while achieving monthly goals.

Develop experimental AI techniques for agentic marketing applications, especially image and video generation. Build proofs of concept, autonomous evaluation and improvement systems, realistic AI-generated video, and brand-aligned creative generation workflows. The role requires strong quantitative and probabilistic thinking, backend architecture skills, creativity with LLM applications, and product intuition.

Lead the technical sales motion for enterprise customers through discovery, solution architecture, tailored demonstrations, proof-of-concept engagements, and technical validation. Build relationships with data engineers, architects, marketing technologists, and executives; navigate complex buying committees; advise customers on AI workflows and data activation; and collaborate with Product and Engineering to shape go-to-market strategy.

Hightouch seeks an Enterprise Account Executive to build and manage high-value enterprise pipelines, drive outbound prospecting and land-and-expand strategies, conduct discovery, deliver tailored technology solutions, and exceed sales targets. The role requires strong communication, customer relationship-building, cross-functional collaboration, adaptability, and enterprise sales expertise. Familiarity with the martech or data ecosystem is preferred.