Product Manager, Customer Studio

Welcome!

Hightouch is the leading data activation platform, helping the largest companies in the world unlock the power of their customer data. Serving more than 1,000 enterprises like Petsmart, The NBA, Spotify, Gamestop, and Weight Watchers, Hightouch empowers every user to take action on their data, regardless of technical skill. We believe companies operate best when all teams (marketing, advertising, sales, operations, analytics, and engineering) can directly access unified customer data to power their day-to-day operations. Our platform enables users to bridge the gap between their central data systems like data warehouses and their mission-critical business tools, like CRMs, marketing automation, and operational systems.

Based in San Francisco, CA, Hightouch is funded by top investors and has offices in San Francisco, New York, and London. We have grown 10x in the past two years and are looking to expand across all teams. The company has been recognized multiple times as a hypergrowth startup to bet your career on.

About the role

We’re seeking an experienced product leader to own three major product surfaces for Hightouch: 1) audience building 2) journey orchestration and 3) experimentation. These products are the core of Hightouch’s Customer Data Platform (CDP). CDP is our biggest business, with an established base of Fortune 500 customers, and is currently experiencing a rapid acceleration in growth.

The Product Manager will jump in at this exciting inflection point. The role will oversee the company’s biggest development efforts and will be accountable for cementing our current lead in the CDP market, especially among large demanding customers. You will own all three product areas end-to-end: shape vision, drive execution, and solve customer problems. This entails driving multiple roadmaps simultaneously, managing broad scope and innovation at scale. The nature of work will be varied, ranging from complex inbound requests to large strategic bets. This is an individual contributor position; it fits well for those who enjoy hands-on product work while owning product strategy.

You will join a world-class Product team that prioritizes innovation, velocity, and customer obsession. Our team invented Reverse ETL, and then pioneered the Composable architecture, which has transformed the CDP landscape. The company has since evolved into a multi-product business, supported by a lean, highly-leveraged Product team. Each PM independently manages their own product area(s) and is directly accountable to the business.

About you

• Customer empathy: We believe the foundation for all good product management is the ability to live alongside customers, develop relationships, and understand their goals + pain points.
• Technical aptitude: We make the complex accessible, but doing so requires a strong intuition for engineering and technical concepts.
• Intuition: You have good verbal and written communication skills and a passion for connecting with users.
• Hunger and speed: Moving fast is deeply ingrained in our company culture, and we believe hunger + speed are the the backbone of what it takes to win.
• Outcome mindset: We see product management as the people who work backwards from business outcomes and do what it takes to make a product successful, not just builders of feature roadmaps.

Additional informationRecently shipped

https://twitter.com/HightouchData/status/1618300931745140737

https://twitter.com/HightouchData/status/1714307075210203604

https://twitter.com/HightouchData/status/1699467601586577468

Relevant product surfaces

• Audiences — the audience builder product enables marketers and marketing operations teams to create customer segments for marketing campaigns, without code. Audiences is the #1 important capability of our composable CDP offering.
• Journeys — the journeys offering enables marketers to orchestrate omni-channel customer experiences over multiple touchpoints. It’s helps enterprises deliver personalized interactions at scale.
• Schema and Traits — data flexibility is the reason why Hightouch has been able to disrupt the CDP market. The schema surface area is what allows customers to adapt their data model to their business model, seamlessly.
• Platform — our largest customers have hundreds of users in Hightouch in varying roles. This means the composable CDP product needs to be airtight: from security to monitoring to AI, these surfaces need to integrate well with core platform capabilities.

Interview Process

• Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles. 
• Case Study Interview [90m]: Divided into two parts, this interview provides an opportunity to showcase problem-solving and adaptability.
• GTM Interview [30m]: This interview will evaluate your approach to collaborating with GTM counterparts and your strategic alignment in supporting go-to-market initiatives.
• Technical UX Interview [60m]: Given complex customer requirements for our products, you'll discuss how you would design a solution that elegantly meets their needs.