Jobs at HighlightTA

Oversee accounting operations, including revenue review, expense management, month-end close, reconciliations, financial statements, staff accountant supervision, audits, tax compliance, 1099 filings, and process improvements. Support FP&A with reporting and help implement new financial software while maintaining accurate and efficient financial processes.

The General Accountant will manage the end-to-end Accounts Payable cycle, ensuring accuracy and efficiency in invoice processing, spending analysis, and payment execution while collaborating with cross-functional teams and enhancing accounting processes.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.

Execute privacy and EMEA compliance programs by managing subprocessors, data retention, access reviews, DSARs, compliance documentation, client communications, regulatory reporting, and screening-file audits. Coordinate privacy workflows, maintain compliance calendars and records, triage Jira tickets, support audits, and respond to client or regulator inquiries regarding UK criminal-record screening and data protection requirements.

Manage CRM customer data migrations from onboarding through completion. Responsibilities include analyzing source Excel data, creating import rules, validating and reconciling migrated data, documenting mappings and transformation logic, resolving discrepancies, and coordinating with customers, engineers, sales, onboarding, and support teams. The role requires strong Excel and Google Sheets skills, analytical problem-solving, attention to detail, customer service, and effective communication.

Lead instructional design strategy for a B2B SaaS customer education program. Own migration from Skilljar to a custom LMS, defining requirements, instructional UX, authoring workflows, and tracking capabilities. Design technical curricula, certifications, interactive labs, simulations, and API tutorials. Partner with technical writers, product managers, engineers, developers, and subject matter experts to align learning content with product releases. Measure learner telemetry, adoption, completion, certification, and business impact.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.

Drive new enterprise revenue and customer expansion by selling AI-powered SaaS solutions. Manage complex 6–12 month sales cycles, build executive relationships, develop value propositions, maintain pipeline accuracy, lead virtual account teams, and close high-value deals. Translate technical AI capabilities into measurable business outcomes, guide customer adoption, collaborate with marketing, product, and customer success teams, and exceed quarterly pipeline and revenue targets.

Leads the People function for a 50-person, hybrid AI-native technology company. Responsibilities include culture and engagement, performance management, internal communications, leadership advising, career frameworks, People Operations, HRIS accuracy, employment-law compliance, compensation, headcount planning, hiring, and AI adoption. The role manages a small People team and partners with executives and department leaders to deliver people strategy and support organizational change.

Leads strategy, roadmap, prioritization, and execution for Zipline’s core Enterprise B2B SaaS platform. The role manages and develops Product Managers, aligns Engineering, Design, Sales, and Customer Success, champions AI-first innovation, represents customer needs, and drives customer, adoption, retention, revenue, and platform outcomes.

Lead FP&A, forecasting, budgeting, cash management, financial reporting, and board materials for an AI-native SaaS company. Partner with the CEO and COO on strategy, pricing, unit economics, and business planning. Oversee monthly and quarterly close, revenue and P&L analysis, treasury, controls, audit readiness, and finance processes. Manage the Financial Controller and build efficient finance rhythms using AI and modern tools.

Drive sales of Neon One’s nonprofit SaaS platform through the full sales cycle, from discovery and demonstrations to negotiation and closing. Manage pipelines, convert qualified leads, position solutions, track sales KPIs, and collaborate with SDRs, partners, and internal teams. Support successful customer onboarding and handoff to account management while maintaining strong prospect relationships and awareness of nonprofit market trends.

Serve as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, technical consultations, implementations, and complex escalations. Partner with Sales, Account Management, Product, and Engineering on solution design, upsells, troubleshooting, documentation, enablement, and strategic technical initiatives.

Serve as the technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, and technical implementations. Troubleshoot complex integration issues, provide Tier 3 escalations, advise on architecture and platform best practices, support sales and account management, create technical documentation, and coordinate strategic initiatives with Product, Engineering, and customer stakeholders.

Serves as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, implementation projects, technical consultations, and complex escalations. Partners with Sales, Account Management, Product, Engineering, and Customer Success to deliver scalable solutions, support upsell opportunities, troubleshoot technical issues, improve documentation, and influence platform enhancements.

Lead product strategy and roadmap; define and prioritize requirements and user stories; conduct market and competitive research; drive product development from concept to launch; track product metrics and profitability; collaborate with engineering, design, marketing, sales and customer success; write user stories, participate in scrum, and mentor junior team members.

Provides technical support for office, remote, and production users; installs and provisions devices; manages networks, Windows domains, Active Directory, Hyper-V, hosted infrastructure, backups, security, and disaster recovery. Supports production software and equipment connectivity, troubleshoots issues, coordinates vendors, maintains documentation, and contributes to workflow automation, analytics, system implementations, and process-improvement projects.