Jobs at HighlightTA

Leads ChargeLab’s people strategy and partners with executives and managers on compensation, policies, compliance, performance management, employee experience, culture, and organizational growth. Owns scalable people processes across onboarding, development, performance, and offboarding; advises on employment matters across Canada and the US; manages employee communications and engagement initiatives; and supports leadership through coaching, difficult conversations, and cross-functional culture programs.

Provides first-line customer support for SaaS products through phone, chat, and email. Responsibilities include troubleshooting software issues, documenting and escalating tickets in Zendesk, verifying bugs, supporting assigned products as a subject matter expert, meeting SLAs, updating documentation, gathering feedback, collaborating with product and development teams through Jira, and contributing to process improvements.

Own full-funnel performance creative strategy across paid social and programmatic channels. Analyze campaign data, attribution, and creative performance to identify conversion drivers; brief and direct creative teams; develop testing matrices; research trends and competitors; and align media and creative execution with revenue, ROAS, CPA, engagement, and assisted-conversion goals.

Drive sales of Neon One’s nonprofit SaaS platform through the full sales cycle, from discovery and demonstrations to negotiation and closing. Manage pipelines, convert qualified leads, position solutions, track sales KPIs, and collaborate with SDRs, partners, and internal teams. Support successful customer onboarding and handoff to account management while maintaining strong prospect relationships and awareness of nonprofit market trends.

Lead the strategy, architecture, deployment, and optimization of Salesforce Agentforce agents and AI orchestration systems. Build Data360 and Snowflake integrations supporting unified customer profiles, design prompts and agent logic, establish governance and safety controls, and oversee real-time data synchronization. Partner with Sales, Support, and Customer Success leaders to transform workflows and customer journeys into autonomous systems.

Develop software within an Agile team across database, back-end, and front-end stacks. Responsibilities include coding, unit testing, code reviews, deployments, observability, troubleshooting, documentation, production monitoring, and collaborating with product managers and stakeholders. The role also mentors junior developers, contributes to planning and estimation, gathers feedback and metrics, and helps deliver reliable, customer-focused features end to end.

Provide technical account management for enterprise B2B SaaS customers by leading integrations, identity management, APIs, data services, and technical implementations. Advise customers on architecture and platform best practices, support sales and expansion opportunities, resolve complex Tier 3 technical issues, create documentation, and coordinate strategic initiatives across Engineering, Product, Sales, and Customer Success.

Serve as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, technical consultations, implementations, and complex escalations. Partner with Sales, Account Management, Product, and Engineering on solution design, upsells, troubleshooting, documentation, enablement, and strategic technical initiatives.

Serve as the technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, and technical implementations. Troubleshoot complex integration issues, provide Tier 3 escalations, advise on architecture and platform best practices, support sales and account management, create technical documentation, and coordinate strategic initiatives with Product, Engineering, and customer stakeholders.

Serves as a technical advisor for B2B SaaS customers, leading integrations, identity management, APIs, data services, and technical implementations. Provides architecture consultation, supports sales and account management, resolves complex Tier 3 escalations, develops technical documentation, and coordinates cross-functional strategic initiatives with Product, Engineering, and customer stakeholders.

Serves as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, implementation projects, technical consultations, and complex escalations. Partners with Sales, Account Management, Product, Engineering, and Customer Success to deliver scalable solutions, support upsell opportunities, troubleshoot technical issues, improve documentation, and influence platform enhancements.

Provides technical account management for B2B SaaS customers, leading integrations, identity management, APIs, data services, and technical implementations. Advises customers on architecture and platform best practices, supports sales and upsell opportunities, resolves complex Tier 3 technical escalations, and partners with Product and Engineering. Creates documentation, enables internal teams, and manages strategic cross-functional initiatives for enterprise customers across North American and EU markets.

Serve as the technical advisor for B2B SaaS customers, leading integrations, identity management, API and data service implementations. Consult on architecture and platform best practices, support sales and account management, resolve complex Tier 3 technical escalations, create documentation, and coordinate strategic implementations across customers, Product, Engineering, and internal teams.

Research, write, publish, and maintain user-focused technical documentation, support articles, release notes, and software guides. Collaborate with instructional designers to develop Academy courses and learning paths. Translate APIs and software workflows into accessible instructions, align documentation with multimedia learning materials, and structure content for AI retrieval systems. Use generative AI tools to improve research, editing, and production efficiency while maintaining brand voice, accessibility, and content accuracy.

Lead product strategy and roadmap; define and prioritize requirements and user stories; conduct market and competitive research; drive product development from concept to launch; track product metrics and profitability; collaborate with engineering, design, marketing, sales and customer success; write user stories, participate in scrum, and mentor junior team members.

Provides technical support for office, remote, and production users; installs and provisions devices; manages networks, Windows domains, Active Directory, Hyper-V, hosted infrastructure, backups, security, and disaster recovery. Supports production software and equipment connectivity, troubleshoots issues, coordinates vendors, maintains documentation, and contributes to workflow automation, analytics, system implementations, and process-improvement projects.

Provide bilingual English and French technical support to EV drivers and site hosts through phone, chat, and email. Troubleshoot payment, hardware, connectivity, and OCPP-related issues; analyze logs, escalate problems to engineering teams, meet customer SLAs, and contribute to bilingual documentation and self-service resources.

Lead a 24/7 wide-format production team, overseeing printing, Zund digital cutting, quality, workflow, safety, KPIs, and equipment uptime. Operate and troubleshoot digital printing equipment, colour management, RIP workflows, materials, and production issues. Train operators, manage performance and attendance, support hiring and onboarding, enforce SOPs, and drive process improvements to increase productivity, reduce downtime, improve quality, and optimize material usage.

The General Accountant will manage the end-to-end Accounts Payable cycle, ensuring accuracy and efficiency in invoice processing, spending analysis, and payment execution while collaborating with cross-functional teams and enhancing accounting processes.

Full-cycle accounting ownership including journal entries, reconciliations, month-end close, financial statement preparation, account variance analysis, audit support, GAAP compliance, and process improvements while collaborating with FP&A, Billing, and HR.