Jobs at HighlightTA

Develop and execute SaaS product strategies, roadmaps, requirements, and go-to-market plans. Lead products from concept through launch while collaborating with engineering, design, marketing, sales, and customer success. Conduct market and competitive research, analyze customer feedback and product metrics, assess technology and buy-build-partner options, and evaluate profitability. The role also includes stakeholder communication, agile process participation, mentoring junior team members, and frequent customer and global stakeholder engagement.

Supports OSG clients by resolving inquiries, troubleshooting online learning issues, booking services, coordinating evaluations, identifying additional needs, and managing renewals. The role maintains CRM records, supports sales administration, onboards clients, and builds relationships that improve satisfaction, retention, and engagement. It is an entry-level position with structured training.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Drive onboarding, satisfaction, retention, revenue growth, cross-sell, and upsell opportunities. Advocate for customers at the executive level, analyze performance metrics, provide industry-informed recommendations, collaborate cross-functionally with Sales and Marketing, and mentor junior team members.

Own the full enterprise sales cycle across Australia and APAC, from pipeline generation through negotiation and close. Build executive relationships, develop account strategies, navigate complex procurement and security reviews, and close significant SaaS opportunities. Establish the regional go-to-market motion, collaborate with internal teams, maintain accurate Salesforce and Clari forecasts, represent Zipline at industry events, and provide market intelligence to company leadership.

Own the full enterprise sales cycle across Australia and APAC, including pipeline generation, account strategy, executive engagement, discovery, negotiation, and closing complex deals. Build the regional market and go-to-market motion, develop strategic relationships with major retailers, coordinate cross-functional resources, and provide market intelligence to internal teams. Maintain accurate forecasts and pipelines while operating autonomously across a remote global organization.

Design end-to-end product experiences through research, user flows, visual design, prototyping, and usability testing. Build accessible, production-ready front-end components using HTML, CSS, JavaScript or TypeScript, and React. Collaborate with Product Managers and Engineers, contribute to design systems, apply WCAG standards, use AI tools, and refine implemented designs for quality and consistency.

Own PPO’s marketing strategy, brand storytelling, content, social channels, demand generation, SEO, SEM, BDR programs, trade shows, events, public relations, and government relations. Build annual plans and budgets, measure pipeline and revenue impact, manage agencies and suppliers, and embed generative AI into marketing workflows. The role partners closely with executive leadership and Sales to market complex food-inspection technology to enterprise customers.

Oversee accounting operations, including revenue review, expense management, month-end close, reconciliations, financial statements, staff accountant supervision, audits, tax compliance, 1099 filings, and process improvements. Support FP&A with reporting and help implement new financial software while maintaining accurate and efficient financial processes.

The General Accountant will manage the end-to-end Accounts Payable cycle, ensuring accuracy and efficiency in invoice processing, spending analysis, and payment execution while collaborating with cross-functional teams and enhancing accounting processes.

Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.

Drive new enterprise revenue and customer expansion by selling AI-powered SaaS solutions. Manage complex 6–12 month sales cycles, build executive relationships, develop value propositions, maintain pipeline accuracy, lead virtual account teams, and close high-value deals. Translate technical AI capabilities into measurable business outcomes, guide customer adoption, collaborate with marketing, product, and customer success teams, and exceed quarterly pipeline and revenue targets.

Leads strategy, roadmap, prioritization, and execution for Zipline’s core Enterprise B2B SaaS platform. The role manages and develops Product Managers, aligns Engineering, Design, Sales, and Customer Success, champions AI-first innovation, represents customer needs, and drives customer, adoption, retention, revenue, and platform outcomes.

Lead FP&A, forecasting, budgeting, cash management, financial reporting, and board materials for an AI-native SaaS company. Partner with the CEO and COO on strategy, pricing, unit economics, and business planning. Oversee monthly and quarterly close, revenue and P&L analysis, treasury, controls, audit readiness, and finance processes. Manage the Financial Controller and build efficient finance rhythms using AI and modern tools.

Provides technical support for office, remote, and production users; installs and provisions devices; manages networks, Windows domains, Active Directory, Hyper-V, hosted infrastructure, backups, security, and disaster recovery. Supports production software and equipment connectivity, troubleshoots issues, coordinates vendors, maintains documentation, and contributes to workflow automation, analytics, system implementations, and process-improvement projects.