Jobs at HighlightTA

Lead instructional design strategy for a B2B SaaS customer education program. Own migration from Skilljar to a custom LMS, defining requirements, instructional UX, authoring workflows, and tracking capabilities. Design technical curricula, certifications, interactive labs, simulations, and API tutorials. Partner with technical writers, product managers, engineers, developers, and subject matter experts to align learning content with product releases. Measure learner telemetry, adoption, completion, certification, and business impact.

Manages strategic B2B customer relationships across onboarding, adoption, renewals, retention, and expansion. Conducts business reviews, resolves escalated issues, identifies upsell opportunities, monitors churn risk, and collaborates cross-functionally to improve customer satisfaction and revenue. Uses HubSpot to track interactions, account health, opportunities, and onboarding progress. This is a 12-month fixed-term, remote-friendly role for candidates located and authorized to work in Canada.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.

Drive new enterprise revenue and customer expansion by selling AI-powered SaaS solutions. Manage complex 6–12 month sales cycles, build executive relationships, develop value propositions, maintain pipeline accuracy, lead virtual account teams, and close high-value deals. Translate technical AI capabilities into measurable business outcomes, guide customer adoption, collaborate with marketing, product, and customer success teams, and exceed quarterly pipeline and revenue targets.

Owns defined product initiatives from discovery through launch and post-launch measurement. The role translates customer, operational, and technical needs into requirements, partners with Design and Engineering, conducts research and testing, monitors product performance, and recommends improvements. The Associate Product Manager collaborates across Product, Operations, Compliance, Support, GTM, external data providers, and technology vendors while developing expertise in background-check and identity-verification workflows.

Leads the People function for a 50-person, hybrid AI-native technology company. Responsibilities include culture and engagement, performance management, internal communications, leadership advising, career frameworks, People Operations, HRIS accuracy, employment-law compliance, compensation, headcount planning, hiring, and AI adoption. The role manages a small People team and partners with executives and department leaders to deliver people strategy and support organizational change.

Leads strategy, roadmap, prioritization, and execution for Zipline’s core Enterprise B2B SaaS platform. The role manages and develops Product Managers, aligns Engineering, Design, Sales, and Customer Success, champions AI-first innovation, represents customer needs, and drives customer, adoption, retention, revenue, and platform outcomes.

Lead FP&A, forecasting, budgeting, cash management, financial reporting, and board materials for an AI-native SaaS company. Partner with the CEO and COO on strategy, pricing, unit economics, and business planning. Oversee monthly and quarterly close, revenue and P&L analysis, treasury, controls, audit readiness, and finance processes. Manage the Financial Controller and build efficient finance rhythms using AI and modern tools.

Provides first-line customer support for SaaS products through phone, chat, and email. Responsibilities include troubleshooting software issues, documenting and escalating tickets in Zendesk, verifying bugs, supporting assigned products as a subject matter expert, meeting SLAs, updating documentation, gathering feedback, collaborating with product and development teams through Jira, and contributing to process improvements.

Own full-funnel performance creative strategy across paid social and programmatic channels. Analyze campaign data, attribution, and creative performance to identify conversion drivers; brief and direct creative teams; develop testing matrices; research trends and competitors; and align media and creative execution with revenue, ROAS, CPA, engagement, and assisted-conversion goals.

Drive sales of Neon One’s nonprofit SaaS platform through the full sales cycle, from discovery and demonstrations to negotiation and closing. Manage pipelines, convert qualified leads, position solutions, track sales KPIs, and collaborate with SDRs, partners, and internal teams. Support successful customer onboarding and handoff to account management while maintaining strong prospect relationships and awareness of nonprofit market trends.

Lead the strategy, architecture, deployment, and optimization of Salesforce Agentforce agents and AI orchestration systems. Build Data360 and Snowflake integrations supporting unified customer profiles, design prompts and agent logic, establish governance and safety controls, and oversee real-time data synchronization. Partner with Sales, Support, and Customer Success leaders to transform workflows and customer journeys into autonomous systems.

Develop software within an Agile team across database, back-end, and front-end stacks. Responsibilities include coding, unit testing, code reviews, deployments, observability, troubleshooting, documentation, production monitoring, and collaborating with product managers and stakeholders. The role also mentors junior developers, contributes to planning and estimation, gathers feedback and metrics, and helps deliver reliable, customer-focused features end to end.

Serve as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, technical consultations, implementations, and complex escalations. Partner with Sales, Account Management, Product, and Engineering on solution design, upsells, troubleshooting, documentation, enablement, and strategic technical initiatives.

Serve as the technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, and technical implementations. Troubleshoot complex integration issues, provide Tier 3 escalations, advise on architecture and platform best practices, support sales and account management, create technical documentation, and coordinate strategic initiatives with Product, Engineering, and customer stakeholders.

Serves as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, implementation projects, technical consultations, and complex escalations. Partners with Sales, Account Management, Product, Engineering, and Customer Success to deliver scalable solutions, support upsell opportunities, troubleshoot technical issues, improve documentation, and influence platform enhancements.

Lead product strategy and roadmap; define and prioritize requirements and user stories; conduct market and competitive research; drive product development from concept to launch; track product metrics and profitability; collaborate with engineering, design, marketing, sales and customer success; write user stories, participate in scrum, and mentor junior team members.

Provides technical support for office, remote, and production users; installs and provisions devices; manages networks, Windows domains, Active Directory, Hyper-V, hosted infrastructure, backups, security, and disaster recovery. Supports production software and equipment connectivity, troubleshoots issues, coordinates vendors, maintains documentation, and contributes to workflow automation, analytics, system implementations, and process-improvement projects.

Lead a 24/7 wide-format production team, overseeing printing, Zund digital cutting, quality, workflow, safety, KPIs, and equipment uptime. Operate and troubleshoot digital printing equipment, colour management, RIP workflows, materials, and production issues. Train operators, manage performance and attendance, support hiring and onboarding, enforce SOPs, and drive process improvements to increase productivity, reduce downtime, improve quality, and optimize material usage.

The General Accountant will manage the end-to-end Accounts Payable cycle, ensuring accuracy and efficiency in invoice processing, spending analysis, and payment execution while collaborating with cross-functional teams and enhancing accounting processes.