Jobs at Henry Schein One

Manages end-to-end implementation projects for dental practice management software and services. Responsibilities include project planning, customer communication, stakeholder management, implementation assessments, schedules, deliverables, escalations, documentation, and process improvement. The role manages multiple concurrent projects, communicates with executive stakeholders, supports revenue recognition, and resolves complex customer and technical issues. It is remote within the United States with less than 10% travel.

Provides technical leadership and architectural guidance for a cloud synchronization platform. Designs scalable, highly available software, modernizes legacy services, improves reliability and performance, establishes engineering standards, mentors engineers, leads architecture and design reviews, and resolves complex distributed-systems challenges. Partners across Product and Engineering to drive technical strategy, continuous improvement, and cloud-first initiatives.

Own the technical vision, architecture, and hands-on development of enterprise go-to-market systems centered on Salesforce. Lead complex integrations, data architecture, custom solutions, and tool implementations while setting technical standards and guiding architects, administrators, and developers. Advise business systems leadership on roadmaps, prioritization, and tradeoffs; improve quoting speed, data quality, process efficiency, and scalability across marketing, sales, and quote-to-cash operations.

Lead IT project intake, portfolio planning, governance, and end-to-end delivery across technology initiatives including Microsoft 365 migrations, cloud projects, application integrations, identity management, and infrastructure modernization. Facilitate Agile ceremonies, coordinate cross-functional teams, manage risks and dependencies, communicate with stakeholders, and ensure projects are delivered on time, within scope, and within budget.

Leads a 20-person Customer Experience and Strategic Execution organization overseeing executive escalations, customer recovery, journey mapping, HyperCare, root-cause elimination, CX metrics, strategic PMO governance, AI-enabled productivity, planning, budgeting, and talent development. Partners across Product, Technology, Support, Sales, Customer Success, and Finance to improve retention, onboarding, service quality, and strategic initiative execution. Reports to the VP of Operations and may interact with the Board.

Leads technology strategy and the technology organization supporting a direct-to-consumer dental platform. Owns the technology roadmap, modernization, reliability, quality, delivery processes, AI adoption, and investment decisions. Manages internal and outsourced engineering, QA, infrastructure, and web development teams; develops talent and operating standards; and partners with executives and business leaders to connect technology initiatives to customer and business outcomes.

Build and operate internal platforms, infrastructure, CI/CD pipelines, observability tooling, and developer lifecycle systems supporting 30+ development groups and 180+ services. Design scalable full-stack solutions using Python, Node.js, AWS, Terraform, Docker, and Kubernetes, with integrated AI capabilities. Own Dynatrace integrations, improve reliability and performance, establish architecture standards, define cross-team roadmaps, mentor engineers, and provide technical leadership across platform domains.

The SVP of Software Engineering leads technology strategy for software development and integrations, ensuring high-quality, scalable solutions while driving innovation and operational excellence throughout the organization.