Jobs at Helen of Troy Limited

Lead an AR team to manage collections, cash application, credit risk assessment and reporting across US, Canada, and Latin America. Approve credit/debit transactions, analyze customer financials, complete month-end receivables reporting, implement process improvements and drive team development and engagement.

Coordinates outbound shipments from order processing through delivery. Compares carrier rates, selects transportation methods, consolidates freight, schedules orders, monitors on-time performance, manages customer shipping requirements, troubleshoots exceptions, and maintains transportation procedures. The role analyzes shipment volumes, cubic feet, weight breaks, and transportation modes to reduce freight costs while supporting warehouse, operations, customer service, and planning teams.

Leads OXO’s social-first marketing ecosystem across organic social, creator, UGC, PR, paid media, and integrated campaigns. Develops platform-specific strategies, editorial calendars, creator programs, and content plans; manages agencies, budgets, timelines, and deliverables; oversees community management and social listening; and uses analytics, testing, and insights to improve engagement, brand awareness, consideration, and business results.

Develop and maintain regional, channel, customer, category, subcategory, and SKU-level demand forecasts for OXO products. Analyze historical sales, demand drivers, inventory, service levels, and replenishment needs. Collaborate with Sales, Marketing, Product, Operations, and Supply Planning on S&OP, inventory allocation, open-to-sell reporting, scorecards, process improvements, and strategic initiatives.

Leads supply chain operational excellence, IBP and S&OE governance, inventory management, production planning, supplier execution, returns and liquidation, and custom work order management. Coordinates cross-functional teams, resolves execution risks, develops improvement roadmaps, manages KPIs and executive reporting, and oversees direct and indirect resources. Drives working capital optimization, process improvements, change management, and accountability across supply chain operations.

Supports global sustainability compliance, market access, product stewardship, packaging compliance, regulatory reporting, and environmental obligations. Maintains regulatory documentation, registrations, certifications, and compliance records; analyzes data; coordinates cross-functional activities; researches global requirements; and communicates regulatory impacts to internal teams and vendors. The role also supports EPR programs, sustainability reporting, process improvements, and product market access across multiple jurisdictions.

Provides first- and second-line technical support for local and remote users, troubleshooting desktop and laptop hardware, software, servers, peripherals, networks, VPNs, and voice systems. Installs and configures equipment, manages incidents and escalations, coordinates with vendors and global IT teams, analyzes incident trends, recommends system improvements, and promotes security best practices.

Maintain the stability, security, performance, and availability of server, storage, cloud, and virtual infrastructure. Monitor systems, resolve alerts, manage Windows servers, VMware, Hyper-V, storage arrays, Azure Active Directory, Office 365, backups, security, hardware inventory, and SaaS solutions. Deploy and maintain operating systems and applications, provide infrastructure support, coordinate with network teams, manage vendors, document performance, and meet SLA requirements.

Leads OXO electric kitchen appliance product development and category strategy, including market research, product pipeline planning, financial performance, competitive analysis, testing, and product launches. Partners cross-functionally with engineering, marketing, design, sales, sourcing, operations, logistics, vendors, and customers to deliver products on schedule, within budget, and at required quality. Mentors team members and manages product line maintenance, refreshes, cost negotiations, and quality concerns.

Monitors inbound, warehousing, and transport costs, volumes, KPIs, and SLAs across warehouses, channels, and brands. Builds dashboards and cost-to-serve models using Excel and Power BI, leads monthly performance and cost reviews, supports budgeting and forecasting, and manages invoice reconciliation with logistics providers and accounting teams.

Lead drinkware product development from concept to launch and lifecycle management. Conduct market and competitive research, set product strategy, coordinate cross-functional teams, manage schedules, pricing, supplier negotiations, and support commercialization and quality improvements.

Analyze, design, implement, and support Oracle ERP solutions across order management and supply chain processes. Map business processes, identify optimization opportunities, develop requirements and functional specifications, perform gap analysis, and integrate ERP with EDI, 3PL, and other enterprise applications. Configure and enhance ERP modules, troubleshoot complex issues, maintain data integrity and documentation, and collaborate with cross-functional stakeholders on implementation and improvement projects.

Owns Curlsmith’s customer retention strategy across email, SMS, loyalty, and subscription programs. The role drives customer lifetime value, repeat purchases, and reduced churn through segmentation, personalization, testing, automation, campaign optimization, and cohort analytics. Responsibilities include managing retention KPIs, coordinating agencies and creative resources, optimizing loyalty and subscription programs, forecasting channel performance, and partnering cross-functionally with marketing, ecommerce, sales, customer service, and product teams.

Support media data operations and governance across paid media campaigns: ensure consistent campaign setup, UTM/taxonomy standards, tagging, and tracking. Monitor feeds and dashboards (Adobe/GA4), run QA processes, maintain documentation, and align cross-functionally to improve data quality and reporting.

Provides consumer support through phone and email, resolving product troubleshooting, order, warranty, replacement, credit, and specification inquiries. Records interactions in CRM systems, checks inventory, follows up with consumers, and recommends products while meeting service KPIs. Requires strong communication, product knowledge, adaptability, dependable attendance, and the ability to handle high call volumes in a hybrid environment.

Lead development and integration of connected consumer and medical products across embedded firmware, mobile applications, cloud services, and backend systems. Drive architecture, requirements, technical execution, debugging, verification, validation, release readiness, and issue resolution. Collaborate with firmware, mobile, cloud, QA, regulatory, and external development teams while contributing hands-on engineering work and supporting regulated software lifecycle processes.

Manages day-to-day customer accounts across wellness brands including Vicks, Braun, Honeywell, and PUR. Responsibilities include sales forecasting, trade management, customer meeting preparation, performance reporting, new item setup, portal updates, agency coordination, and cross-functional issue resolution. The role supports account growth, operational execution, process improvements, and customer relationship management.

Leads mechanical and product development for hair growth, hair health, and scalp health technologies. Responsibilities include mechanical architecture, CAD design, analysis, prototyping, testing, supplier qualification, regulatory compliance, and cross-functional technical leadership. The role defines efficacy validation strategies, coordinates clinical and laboratory testing, substantiates product claims, and supports global commercialization under FDA 510(k), EU MDR, NMPA, IEC 60601, ISO 13485, and ISO 14971 requirements.

Resolves engineering and manufacturing issues for consumer products, overseeing mechanical architecture, design validation, prototyping, testing, regulatory compliance, tooling, supplier qualification, and production readiness. Partners with product design, quality, operations, suppliers, and program management to achieve cost, schedule, performance, safety, and reliability targets.

Leads mechanical product design and development, including architecture, analysis, prototyping, testing, validation, tooling, and production qualification. Resolves engineering and manufacturing issues while ensuring product specifications, cost, quality, safety, and regulatory requirements. Collaborates with product design, quality, operations, suppliers, program management, and regulatory teams. Supports supplier audits, cross-functional process improvements, and data-driven engineering decisions for consumer products and appliances.