Headway
Teams at Headway
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Consumer Web • Healthtech • Professional Services • Social Impact • Software
Partner with product, engineering, design, ops, and clinical teams to define metrics and experiments. Design and analyze A/B tests and quasi-experiments, apply causal inference when needed, perform funnel/cohort analyses, build and validate predictive models, and operationalize insights with monitoring and launch criteria. Produce clear, decision-ready analyses and raise organizational standards for metrics and experimentation.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead end-to-end, high-impact technical programs for Headway's Insurance platform. Coordinate cross-functional teams (engineering, product, ops, finance, compliance), own discovery through delivery, drive data rearchitecture and observability, establish repeatable playbooks and tooling, spearhead financial remediation, and communicate program status and ROI to senior leadership to improve operational efficiency and reliability.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead Headway's CX product function to transform support with AI-powered self-resolution, agent tooling, multi-channel routing, proactive engagement, knowledge/quality systems, and feedback loops tying support insights to product outcomes.
