Teams at Headway

Lead end-to-end quantitative market research, including research planning, surveys, advanced statistical analysis, synthesis, and stakeholder presentations. Build and manage brand and sentiment measurement programs, identify customer and market trends, and provide strategic recommendations for growth and product opportunities. Partner with business leaders, promote research-driven decision-making, and mentor junior researchers while scaling the organization’s research practice.

Owns Headway’s nationwide clinical risk program for behavioral health providers. Responsibilities include safety event intake, triage, investigation, severity and contributing-factor analysis, corrective-action tracking, dashboard ownership, leadership and board reporting, policy and training development, just-culture promotion, and regulatory or accreditation support. The role partners with clinical operations, legal, compliance, product, and data teams to convert event learnings into system improvements and reduce repeat harm.

Own the clinical safety strategy for Headway’s behavioral health platform. Define risk detection, escalation, severity taxonomies, and safeguards across patient and provider product surfaces. Partner with product, engineering, clinical operations, and AI teams to audit safety gaps, evaluate AI outputs, create clinical rubrics, and ensure policies accurately reflect risk ownership. Advocate for clinical rigor while translating complex safety requirements into actionable product systems.