The Service Desk Coordinator supports operations with reporting, user account provisioning, scheduling, and general administrative tasks, ensuring compliance and effective communication.

Provide IT customer support primarily through remote assistance, utilizing strong communication skills and troubleshooting techniques to resolve issues while following standard procedures.

Provide technical support and service to users, troubleshoot issues, document interactions, and maintain customer satisfaction in a fast-paced environment.

The MS Recruiter manages the hiring process for HCTec's Managed Services, focusing on sourcing, selecting, and placing candidates while maintaining strong relationships with stakeholders.

The Service Desk Analyst I provides remote IT support, handles customer inquiries, documents issues, and ensures high-quality customer service in a call center environment.

Provide Tier 1 IT support to hospital clients, emphasizing customer service and problem-solving to address basic technical inquiries.

Provide remote IT support to customers, addressing inquiries and troubleshooting issues using standard processes. Maintain records and ensure customer satisfaction through effective communication.

Provide Tier 1 IT support to hospital clients, resolving technical issues while ensuring excellent customer service and adhering to ITIL guidelines.

The Service Desk Analyst II role focuses on providing IT customer support through remote channels, managing inquiries, and troubleshooting issues via a call center environment.

Provide service and support to end-users, troubleshoot issues, document information, follow escalation procedures, and ensure customer satisfaction.