The IT Support Analyst provides technical support for hardware and software issues, manages user accounts, and troubleshoots complex problems while maintaining a knowledge base.

The MS Recruiter manages the hiring process for HCTec's Managed Services, focusing on sourcing, selecting, and placing candidates while maintaining strong relationships with stakeholders.

The Managed Services Business Analyst optimizes operations, analyzes performance metrics, recommends improvements, and collaborates with teams for enhanced service delivery.

Provide remote and on-site technical support for hardware, software, and networks; troubleshoot complex issues; manage accounts and permissions; perform system maintenance, backups, and updates; assist with deployments; document solutions; participate in IT policy development; serve on a 24/7 on-call rotation and travel locally to client sites.

Lead territory business development and client relationship management for healthcare IT services. Identify and pursue new and expanded opportunities, own deals from pursuit through handoff, cultivate executive relationships, collaborate with delivery, marketing, and operations, and drive revenue, margin, and brand presence while managing high-travel territory responsibilities.

Provide front-desk reception and general administrative support, manage office operations and vendor relationships, maintain supplies and office policies, assist HR onboarding and records, schedule travel/meetings, process expenses, and coordinate events and special projects to ensure an organized, professional workplace.