Search the 11 jobs at HCTec

The Client Services Manager is responsible for managing client relationships, overseeing project implementation, and ensuring compliance with service levels. They act as a liaison between clients and internal teams, facilitating communication and addressing issues to improve client satisfaction and retention. They also engage in operational reporting and analysis to optimize service delivery.

The Service Desk Supervisor leads and manages a team of service center agents, focusing on performance measurement, recruitment, training, and ensuring quality customer service. They evaluate agent performance and implement process improvements while handling client queries and fostering a positive team environment.

The Service Desk Analyst II provides customer support by addressing inquiries, processing information, and troubleshooting issues. They utilize tracking software for case management, ensure effective communication, and document interactions accurately. The role includes maintaining knowledge of system updates and customer service practices for prompt service delivery.

The Service Desk Analyst II provides remote IT support to customers, addressing inquiries and issues while maintaining accurate records of transactions. Responsibilities include troubleshooting, effective communication, and ensuring prompt service delivery while following standard procedures and escalation protocols.

The Regional VP of Sales manages business development and client relationships, focusing on understanding IT service needs to drive sales growth. Responsibilities include building executive relationships, collaborating with the executive team on opportunities, enhancing brand presence, and ensuring positive client experiences.

The IT Support Analyst II will provide technical support to clients for hardware, software, and network issues. Responsibilities include troubleshooting, installing software, managing user accounts, and documenting solutions. The role involves working independently and leading projects while mentoring junior team members.

The Account Manager is responsible for managing key customer relationships, overseeing account management, and collaborating with the sales team to identify business opportunities. They cultivate new and existing client relationships, ensure timely delivery of staffing solutions, and achieve sales goals through effective proposal presentations and account tracking.

The Director of Marketing is responsible for developing and executing marketing strategies to boost brand awareness and drive growth. Key duties include managing branding, market research, digital advertising, content marketing, and leading the marketing team. This role also involves optimizing marketing technology and ensuring alignment with business objectives.

The Service Desk Analyst II provides customer support by addressing inquiries, resolving issues, and documenting transactions through a computerized tracking system. The role requires effective communication, familiarity with Microsoft Windows and mobile device support, and adherence to standard procedures for service delivery.

The Service Desk Analyst II provides remote IT support to customers from a 24/7 call center. Responsibilities include interacting with customers to address inquiries and issues, delivering service via remote connections, processing call transactions, and following escalation procedures while ensuring customer satisfaction.

The Recruiter is responsible for sourcing and evaluating candidates for IT and HIT positions, providing full life cycle recruiting support. This includes utilizing various sourcing strategies, scheduling interviews, maintaining records in CRM software, and building relationships with candidates and clients to meet hiring goals.