Jobs at Harvey

The Majors Customer Success Manager guides major clients in integrating Harvey's AI technology, ensuring effective adoption, monitoring account health, and fostering customer advocacy.

The Majors Customer Success Manager guides large customers in adopting Harvey's AI technology, ensuring integration, monitoring account health, and providing customer advocacy.

As a Customer Success Manager, you'll guide clients to adopt and maximize the value of Harvey's AI solutions, manage client relationships, and ensure customer satisfaction through training, documentation, and process creation.

Serve as the primary escalation for complex technical support issues for an AI/ML product. Manage high-volume, high-impact tickets, lead customer calls, reproduce and track bugs with Engineering/Product, mentor peers, improve documentation and playbooks, and surface patterns to drive product and operational improvements.

As a Staff Software Engineer in Site Reliability, you'll manage infrastructure for reliability and scalability, lead incident management, and automate operational tasks.

The Staff Software Engineer will lead engineering projects, work on building secure systems, and collaborate across teams to enhance AI and legal products. They will manage large data sets and develop organizational interfaces for AI collaboration.

The Staff Frontend Software Engineer will design and build critical infrastructure for a secure AI platform, lead development of enterprise features, and ensure system reliability for legal applications.

As a Backend Software Engineer, you'll lead projects across product lines, build secure systems, and collaborate with AI and Legal teams.

As a Software Engineer in Site Reliability, you will ensure the reliability and performance of our AI platform through automation and strategic infrastructure management.

The Senior Employment Counsel will provide legal guidance on employment law, develop employment policies, manage litigation, and support immigration matters.

The Senior Data Analyst will establish data foundations, create dashboards, collaborate on analysis workflows, and communicate findings across teams.

The User Operations Manager will lead a support team, ensuring effective operations, driving performance, and enhancing customer experiences. Responsibilities include team leadership, operational oversight, process optimization, and cross-functional collaboration.

As a Mid Market Account Executive, you will manage relationships with mid-sized law firms, driving sales of AI solutions and ensuring client satisfaction while achieving revenue targets.

The Senior Solutions Architect will bridge the product and client-facing teams, ensuring successful integration, addressing technical queries, and driving customer success through upsell opportunities.

As a Backend Software Engineer, you will lead engineering projects, collaborate with teams to build secure systems, and manage large-scale document retrieval.

The Staff Software Engineer will lead backend engineering projects, build secure systems, and collaborate across teams to create innovative applications, particularly in AI and legal tech.

As a Social Manager at Harvey, you will define the company's voice across platforms, creating content about AI and legal themes, managing social strategy, and engaging with diverse audiences.

The Majors Customer Success Manager guides large customers through their journey, ensuring they adopt and derive maximum value from Harvey's technology by managing relationships, strategic implementation, advocacy, and feedback collection.

Lead and coach a team of sales executives to achieve ambitious sales targets, refine operational foundations, and enhance sales engagement processes.

The SMB Account Executive will drive growth by establishing relationships with small law firms, managing the sales lifecycle, exceeding revenue targets, and collaborating with cross-functional teams.