Jobs at Harvey

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Provide first-line support for non-technical customer and internal inquiries, manage ticket queues against SLAs, route and escalate issues, maintain accurate tagging, follow support playbooks, create knowledge-base content, and identify opportunities to improve self-service. The role requires strong written communication, attention to detail, sound judgment, and willingness to develop technical support expertise in a fast-paced SaaS environment.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues and SLA targets, routing and escalating issues, tagging tickets, guiding users on product features, following support playbooks, contributing to knowledge-base content, and identifying opportunities for self-service improvements. The role requires strong written communication, attention to detail, sound judgment, adaptability, and interest in developing technical support skills.

Designs and operates Harvey’s broadcast infrastructure, including studio and control-room systems, IP video and audio networks, signal routing, recording, streaming, sync, color, and monitoring. Runs high-visibility live productions from engineering and rehearsal through show execution and post-event review. Diagnoses signal, network, and device failures, improves system reliability, documents standards and runbooks, and manages integrators, vendors, commissioning, and acceptance testing.

Own strategic sourcing for engineering technology and software categories, including cloud infrastructure, data platforms, security tooling, developer tools, and enterprise SaaS. Lead sourcing events, vendor negotiations, contract structures, renewals, supplier management, utilization analysis, and savings initiatives. Partner with Engineering, Finance, Security, Legal, Privacy, and FP&A to evaluate vendors and execute agreements. Build AI-powered sourcing tools and playbooks while managing commercial relationships and procurement workflows.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process and system design, roadmap prioritization, architecture, integrations, configuration, automation, testing, and deployment across global finance workflows. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges while establishing governance, quality standards, and scalable best practices.

Own Harvey’s Voice of the Customer program, product operating rhythms, and end-to-end bug management lifecycle. Build feedback and reporting systems, establish taxonomies, triage cadences, severity standards, SLAs, and cross-functional planning rituals. Coordinate Product, Engineering, Design, GTM, Support, and Customer Success stakeholders, drive alignment without direct authority, track product and defect trends, and ensure customers receive updates on issue resolution.

Own Harvey’s finance applications portfolio and workflows across NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, roadmap prioritization, architecture, configuration, integrations, automation, testing, and deployment across global finance operations. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, tax, and revenue recognition challenges while establishing quality standards and mentoring peers.

Owns Harvey’s Voice of the Customer program, bug management lifecycle, and product operating cadence. Builds feedback pipelines, taxonomies, reporting, triage processes, SLAs, and recurring planning and review rituals across Product, Engineering, Design, Support, CS, Sales, and GTM. The role drives alignment, transparency, defect resolution, and scalable operating systems without direct authority.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.

Drafts, reviews, and negotiates commercial AI SaaS agreements while supporting the establishment and growth of Harvey’s EMEA legal function. The role partners closely with Go-To-Market teams, handles emerging legal issues, and provides proactive, commercially focused counsel in a fast-paced startup environment.

Coordinates end-to-end interviews across business functions, manages candidate communications and scheduling logistics, partners with recruiters and hiring managers, improves recruiting workflows and documentation, and supports onboarding and talent operations projects. The role is a six-month hybrid contract based in New York or San Francisco, requiring onsite work for in-person interviews.

Build trusted relationships with legal teams, lead onboarding and training, drive platform adoption, support renewals and expansion, identify barriers and account risks, translate legal needs into product feedback, and create customer enablement content. The role requires frequent collaboration with Customer Success Managers, Account Executives, product and engineering teams, and executive-level legal stakeholders.

The Senior Solutions Architect leads technical discovery, demonstrations, and pre- and post-sales engagements for enterprise customers. They design secure, scalable architectures integrating Harvey with customer systems, workflows, and data environments; guide deployment, adoption, renewals, and expansion; address security and compliance concerns; and provide customer feedback to influence product priorities. The role partners with sales, customer success, security, engineering, IT, and executive stakeholders.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Leads full-stack engineering teams building user-facing product features for an AI-powered legal application. Responsibilities include architecture, product execution, cross-functional collaboration, hiring and developing engineers, code and architecture reviews, and fostering engineering excellence. The role requires strong product judgment, technical leadership, and hands-on contribution when needed.

Owns end-to-end global mobility and immigration matters, including U.S. employment-based immigration, relocation, cross-border transfers, remote work, and business travel. Advises employees and stakeholders, manages immigration counsel and mobility vendors, ensures work authorization and audit readiness, and improves workflows, reporting, communications, and self-service resources. The role also supports scalable mobility programs in a fast-growing global company.

Own end-to-end global mobility and immigration matters, including sponsorship, relocation, cross-border transfers, remote work, and business travel. Advise employees, candidates, managers, and business leaders; manage immigration counsel, tax advisors, and relocation vendors; and ensure work authorization compliance. Build scalable workflows, playbooks, reporting, communications, and self-service resources while improving mobility programs and handling complex, time-sensitive cases with sound judgment.

Own end-to-end global mobility matters, including immigration sponsorship, relocation, cross-border transfers, remote work, and business travel. Advise employees, candidates, managers, and business partners; manage immigration counsel, tax advisors, and mobility vendors; maintain work authorization data and audit readiness; and build scalable workflows, policies, reporting, playbooks, and self-service resources. Lead complex U.S. immigration matters and help expand mobility programs in a fast-growing global company.