Jobs at Harvey

Legal Innovation Partners at Harvey advise law firms on AI transformation, support innovation leaders, and advance legal AI thought leadership.

Supports quote-to-cash execution by reviewing and processing customer orders, maintaining Salesforce opportunities and quoting workflows, managing deal operations support queues, and assisting with CRM and CPQ enhancements. The role partners with Sales, Finance, Legal, and Operations on requirements gathering, testing, workflow rollouts, enablement, process documentation, and continuous improvement.

The Senior Analyst, Recruiting Operations uses hiring data to support workforce decisions. Responsibilities include building recruiter capacity models, creating dashboards for funnel health and recruiting performance, ensuring recruiting data quality, identifying trends and risks, and partnering with Finance and People leadership on hiring plans, headcount, and forecasts. The role requires strong analytical, forecasting, reporting, data interpretation, and cross-functional communication skills.

Manage relationships with 40+ mid-market clients, leading AI platform implementation, user training, adoption, and ongoing success. Develop scalable playbooks, self-service resources, email cadences, and automation. Monitor customer health, adoption metrics, satisfaction, renewals, and expansion opportunities. Serve as a trusted advisor, advocate for clients internally, and communicate insights to product and service teams. Professional Portuguese proficiency is required; Spanish is preferred.

Own the full sales lifecycle for mid-market clients in Spain, from prospecting and product demonstrations through contracting, onboarding, expansion, and renewals. Manage named accounts, pipeline forecasting, CRM hygiene, revenue targets, and complex stakeholder relationships. Collaborate with product and engineering teams to tailor AI solutions for legal and professional services customers, while contributing to sales playbooks and scalable processes. Fluency in English and Spanish is required, with occasional customer and company travel.

Own workplace projects and global programs, including office moves, openings, health and safety, emergency response, sustainability, design standards, tooling rollouts, and vendor contracts. Manage scope, schedules, budgets, risks, playbooks, portfolios, and stakeholder communication. Partner with regional Workplace, IT, Security, HR, Legal, AV, construction, real estate, and facilities teams to deliver consistent workplace standards across offices.

Manage and build Harvey’s CX knowledge and enablement function, including knowledge architecture, governance, training, onboarding, competency standards, quality assurance, and release readiness. Lead the team maintaining content for human and AI consumers, consolidate fragmented knowledge systems, measure ramp and resolution outcomes, and partner with Product, Engineering, AI Support, and GTM Enablement. Use AI to improve content creation, gap detection, and operational leverage.

Drive enterprise sales of Harvey’s AI solutions to law firms and professional services organizations. Manage named accounts through the full sales cycle, from prospecting and demonstrations to contracting, onboarding, and expansion. Build executive relationships, exceed revenue targets, lead consultative multi-threaded sales, collaborate with product and engineering teams, and develop scalable sales playbooks and resources.

Own full-cycle recruiting for go-to-market roles across Sales, Customer Success, Partnerships, and Revenue Operations. Build diverse talent pipelines, advise hiring managers, improve recruiting processes, track hiring metrics, manage multiple requisitions, and deliver a high-quality candidate experience across North American locations.

Leads Harvey’s North American Mid-Market sales organization, managing sales managers and owning regional revenue targets. Responsibilities include hiring and developing leadership talent, creating scalable sales playbooks, overseeing forecasting and pipeline health, defining territories and coverage models, driving go-to-market execution, coaching teams, managing strategic customer relationships, and partnering cross-functionally and globally to scale complex SaaS sales across legal and professional services.

Manage global workplace projects and programs, including office moves, openings, health and safety, emergency response, sustainability, design standards, vendor contracts, and workplace technology rollouts. Own project scope, schedules, budgets, risks, vendors, and stakeholder communication. Build scalable playbooks and portfolio plans for regional teams, coordinate with IT, Security, AV, HR, Legal, and facilities partners, and occasionally lead office moves or buildouts directly.

Leads North American mid-market sales across legal and professional services, managing frontline sales managers and owning regional revenue targets. Responsibilities include hiring and developing leaders, scaling the sales organization, creating sales playbooks, managing forecasting and pipeline rigor, designing territories, driving go-to-market strategy, overseeing deal execution, and developing strategic customer relationships. The role partners cross-functionally and globally to build a repeatable, high-performing SaaS sales motion.

Own the strategy, roadmap, and execution for a core agent experience at Harvey. Lead development of intuitive tools for editing, refining, verifying, and inspecting AI-generated work. Partner with design, engineering, applied AI, research, and platform teams to simplify complex workflows, validate ideas with customers, and guide product investment using feedback and usage data.

Coordinates end-to-end interviews across business functions, manages candidate communications and scheduling logistics, partners with recruiters and hiring managers, improves recruiting workflows and documentation, and supports onboarding and talent operations projects. The role is a six-month hybrid contract based in New York or San Francisco, requiring onsite work for in-person interviews.

Own the strategy, roadmap, and execution for a core agent experience. Lead product development that helps users edit, refine, verify, and inspect AI-generated work. Partner with design, engineering, applied AI, research, and platform teams to simplify complex workflows, validate ideas with customers and usage data, and deliver iterative releases.

Build and maintain full-stack SaaS features and engineering infrastructure using React, TypeScript, CSS, TailwindCSS, and Python. Develop PWA capabilities, monitor cloud infrastructure, implement alerting, scale systems for low-latency and high-volume usage, resolve production issues, collaborate with customers and teammates, and participate in on-call rotations.

Manage full-cycle technical recruiting, including sourcing, pipeline development, candidate engagement, offer closing, and Applicant Tracking System data integrity. Partner with technical leaders and hiring managers, provide market and compensation guidance, improve recruiting workflows, lead strategic sourcing, mentor teammates, and align talent acquisition with company goals.

Execute complex M&A and strategic transactions end-to-end, including due diligence, deal structuring, agreements, negotiation, signing, closing, integration, and outside counsel management. Build scalable M&A legal processes, templates, and playbooks while advising cross-functional stakeholders. Support adjacent corporate matters such as entity management, employment and compensation, real estate, and insurance in a fast-paced technology company.

Manage enterprise customer relationships and drive adoption, implementation, training, engagement, and measurable ROI for Harvey’s AI platform. Serve as a trusted advisor to legal and professional-services clients, monitor customer health and usage metrics, identify renewal and expansion opportunities, advocate for user needs internally, and help develop scalable customer success processes. Occasional travel to customer and company offices may be required.

Own and optimize Harvey’s Zendesk platform and broader Customer Experience systems stack, including Planhat and Sierra. Configure workflows, automations, integrations, reporting, and AI features; manage platform governance, testing, deployment, documentation, and troubleshooting. Lead enhancement projects, prioritize requests, maintain operational SLAs, support user acceptance testing, and partner with CX Operations, Support, Customer Success, Data, Integrations, and Security teams.