Teams at Harvey

Own the strategy, architecture, governance, and consolidation of Harvey’s CX knowledge infrastructure. Lead enablement, onboarding, training, competency, and quality programs while building the team responsible for execution. Develop knowledge for human and AI consumers, establish release-to-readiness processes, measure ramp and resolution outcomes, and partner with Product, Engineering, AI Support, and GTM Enablement. Use AI to improve content creation, maintenance, gap detection, and operational leverage.

Own workplace projects and global programs, including office moves, openings, health and safety, emergency response, sustainability, design standards, tooling rollouts, and vendor contracts. Manage scope, schedules, budgets, risks, playbooks, portfolios, and stakeholder communication. Partner with regional Workplace, IT, Security, HR, Legal, AV, construction, real estate, and facilities teams to deliver consistent workplace standards across offices.

Manage and build Harvey’s CX knowledge and enablement function, including knowledge architecture, governance, training, onboarding, competency standards, quality assurance, and release readiness. Lead the team maintaining content for human and AI consumers, consolidate fragmented knowledge systems, measure ramp and resolution outcomes, and partner with Product, Engineering, AI Support, and GTM Enablement. Use AI to improve content creation, gap detection, and operational leverage.