Harris healthcare Benefits Overview

Own carrier-facing support tickets end-to-end: reproduce and resolve Tier 1/2 issues across front-end, API, and database layers. Use SQL, logs, and API tools to diagnose, provide workarounds, produce carrier-grade RCAs, maintain KB/runbooks, participate in on-call rotation, and proactively surface systemic issues to engineering. Fluent, validated use of AI tooling expected.

This role involves conducting product demonstrations, supporting sales efforts, translating product capabilities for clients, and maintaining CRM records.

The Technical Support Representative will respond to support requests, troubleshoot software issues, maintain documentation, and assist with software upgrades in a remote work setting.