Jobs at Harmony

Own post-sale technical relationships for a portfolio of customers: drive adoption, troubleshoot integrations and configuration, monitor customer health, reproduce and escalate bugs, build dashboards and runbooks, collaborate on onboarding, and surface product feedback to Product and Engineering.

Lead end-to-end full-stack projects for an AI-native B2B SaaS product: design and build microservices on Kubernetes/AWS, integrate LLMs and agentic systems, collaborate with product and customers, ensure operational reliability, and use AI tooling to boost productivity.

Own and build the end-to-end cloud infrastructure and developer platform: infrastructure-as-code, CI/CD pipelines, Kubernetes clusters, observability, FinOps, security, and AI-powered DevOps automation to improve reliability, cost, and developer experience.

Prospect, qualify, and follow up on high-volume cold leads to generate sales-ready meetings; run discovery, multi-thread accounts, and deliver clean handoffs to AEs while using Harmony's sales tech stack and hitting quota in a fast-moving environment.

Own product strategy and roadmap for a core Harmony platform area. Partner with customers, Engineering, Design, and GTM to discover, build, launch, and optimize AI-driven agents and automation for enterprise service workflows.

Full-cycle, quota-carrying enterprise Account Executive leading outbound and inbound sales for an AI-driven automation platform. Run multi-stakeholder cycles with IT/HR/Operations, demo product value, negotiate and close deals, manage pipeline and forecasting in CRM, provide customer feedback to shape product and GTM, and help build the sales playbook as an early go-to-market hire.