Teams at Harmony

Own the full B2B SaaS sales cycle from prospecting through close, carrying quota and managing pipeline forecasts. Sell AI-powered service automation to IT, HR, and operations stakeholders, translating technical capabilities into measurable business value. Build outbound and partner pipeline, manage multi-threaded executive sales cycles, maintain CRM discipline, provide customer and competitive insights, and help establish the sales playbook and go-to-market process as an early sales team member.

Own the post-sale technical relationship for enterprise customers by driving adoption, monitoring account health, troubleshooting platform and integration issues, escalating bugs, building customer-health dashboards and tooling, maintaining documentation, and sharing customer insights with Product and Engineering. Collaborate with Solution Engineering during onboarding and serve as the primary technical contact for customer portfolios.

Own end-to-end technical implementations, evaluations, proofs of concept, integrations, and customer onboarding. Partner with Sales to win deals, architect customer environments, resolve complex API and infrastructure challenges, and accelerate time-to-value. Develop reusable implementation playbooks and tooling, communicate with technical and executive stakeholders, and provide product feedback to Engineering and Product. The role requires strong technical depth, AI-assisted engineering experience, customer-facing implementation skills, and the ability to manage multiple engagements.