Jobs at Hargreaves Lansdown

Build and maintain AWS cloud-native, full-stack applications using TypeScript, React, Node.js, and infrastructure as code. The role includes designing microservices, REST APIs, event-driven systems, automated tests, CI/CD processes, observability, and third-party integrations. The engineer will support existing applications, ensure security, performance, accessibility, and reliability, collaborate cross-functionally, and coach junior colleagues while promoting continuous improvement.

Build and maintain AWS cloud-native investment platform applications using TypeScript, React, Node.js, and infrastructure as code. Responsibilities include writing secure, tested, performant software; developing automated tests; supporting applications; contributing to CI/CD, observability, microservices, RESTful APIs, and event-driven architecture; documenting solutions; and collaborating, mentoring, and driving continuous improvement within an Agile team.

Own the product vision, roadmap, prioritization, and measurable outcomes for digital products. Lead journey digitization, automation, experimentation, and AI-enabled improvements across client experiences, operations, and technology. Validate opportunities through data, prototypes, and client insight; partner with engineering, design, and operations; manage technical trade-offs; communicate decisions to stakeholders; and ensure compliance with financial services regulations.

Strengthen technology and operational resilience by embedding resilience frameworks across Technology, Cyber Security, Enterprise Architecture, Infrastructure, and Service Management. The role assesses and remediates technology risks, supports service mapping and recovery planning, coordinates scenario testing, contributes to regulatory self-assessments and governance reporting, and promotes resilience through stakeholder engagement, coaching, and constructive challenge.

Performs risk-based testing of technology controls across access, change, incident management, service continuity, resilience, suppliers, data centers, and technology platforms. The role assesses control design and operating effectiveness using COBIT, documents evidence and findings, tracks remediation, and provides management information. It also identifies opportunities to automate evidence collection, analytics, and continuous monitoring while partnering with technology, risk, operational resilience, and control-owner teams.

Leads the Technology Controls Testing team, owning COBIT-aligned testing standards, risk-based testing plans, control assurance, automation, dashboards, governance reporting, and remediation tracking. The role manages testing across technology controls including access, change, incident, resilience, suppliers, data centers, and platforms. It also requires stakeholder engagement with Technology, Risk, Resilience, Operations, and senior leadership, while improving control testing efficiency and alignment with RCSA processes.

Oversee client asset protection and CASS compliance through monitoring, thematic reviews, risk assessments, incident remediation, governance reporting, regulatory submissions, and control reviews. Provide expert challenge across business operations, outsourcing, and transformation initiatives. Engage with regulators, auditors, and assurance providers, promote client asset protection through training and guidance, and improve oversight frameworks, policies, and methodologies.

Build and maintain scalable backend services and APIs for an investment discovery platform using TypeScript, Node.js, GraphQL, AWS serverless technologies, and event-driven architectures. Contribute across the full stack with React, support CI/CD and deployments, improve scalability and observability, and own features from design through production. Collaborate on architecture, technical design, code reviews, integrations, and customer-facing journeys involving investment discovery, savings, search, onboarding, and account transfers.

Leads a cross-functional product engineering team responsible for investment growth solutions. The role includes developing engineers, driving technical delivery and continuous improvement, owning service maintenance and security, recruiting, shaping team culture, and partnering with product and business stakeholders. The manager will guide architecture, delivery from discovery through launch, engineering standards, observability, CI/CD, and innovation across a full-stack technology environment.

Leads capacity planning, demand forecasting, workforce modeling, and planning governance across Helpdesk and Operations. Owns short-, medium-, and long-term forecasts; analyzes variances; improves forecast accuracy; supports budgeting and financial forecasting; and recommends hiring, redeployment, and cost optimization actions. Partners with Operations, Finance, Change, and senior stakeholders to align resources, service commitments, demand, and commercial objectives. Drives workforce management system improvements, scenario modeling, recovery planning, and continuous improvement.

Lead performance insight for Helpdesk and Operations teams by analyzing complex operational data, identifying root causes, risks, and improvement opportunities, and presenting executive-ready recommendations. Establish analytical standards and governance, improve data literacy, support workforce planning and change initiatives, and influence senior stakeholders through clear performance narratives and actionable insights.

Lead workforce planning for a 45-person Premium Services operation, overseeing forecasting, capacity planning, scheduling, real-time performance, workforce modelling, reporting, and platform configuration. The role establishes WFM processes, governance, metrics, and best practices from the ground up, using Calabrio or equivalent systems. It partners with senior operational stakeholders to improve service, productivity, commercial outcomes, colleague experience, and client results.

Leads workforce planning, scheduling, real-time management, and intraday performance for a 300-FTE multi-channel helpdesk. Oversees WFM teams, optimizes capacity, service levels, adherence, utilization, and productivity, and develops governance, dashboards, and KPIs. Partners with operations, digital, transformation, and client teams on automation and self-service initiatives. Coaches team members, influences senior stakeholders, and ensures operational and regulatory compliance in a financial services environment.

Provide first-line support to clients through inbound calls and written correspondence, resolving queries about investments, products, pensions, and services. Deliver empathetic and professional service, collaborate with internal and external teams, and support risk and control activities. The role includes structured training, performance expectations, and opportunities for progression in financial services.

Lead the Dealing Journeys squad to deliver scalable, reliable trading and investing experiences. Own roadmap with product, guide technical direction across web and mobile (React/React Native), ensure observability, SLOs, and delivery predictability, coach and grow engineers, remove blockers, and partner on architecture for distributed AWS systems.

Lead and mature AWS cloud platform architecture, create reference architectures and governance, ensure security and regulatory compliance, optimise cost and performance, advise on migrations, mentor engineering and operations teams, and recommend cloud tools and patterns.

Lead and grow a cross-functional engineering organization (25–30 people across ~5 squads) delivering secure, reliable Active Savings services. Hire and develop talent, ensure agile/DevOps best practices, drive technical excellence, support replatforming, own operational stability, and align engineering outcomes with product and business goals in a regulated banking environment.

Lead and coach a product engineering team building and operating Java microservices. Own delivery, technical excellence, CI/CD, cloud-native design, and service resilience. Line-manage engineers, collaborate with Product, Architecture, and Operations, and drive predictable, product-led outcomes.