Jobs at HarbisonWalker International

Manages administrative and clerical support for multiple manufacturing plant locations, including payroll processing, absenteeism and crewing records, benefits and HR support, OSHA logs, employee records, job bids, grievances, wellness programs, communications, and visitor support. Coordinates employee and retiree insurance information, conducts benefits orientations, tracks wage changes and seniority, and maintains accurate payroll and personnel documentation.

The Sales Representative II develops customer relationships and solicits orders for refractory products. Responsibilities include customer visits, jobsite support, product selection and installation assistance, troubleshooting, quotations, order follow-up, inventory monitoring, collections support, forecasting, CRM reporting, sales presentations, and supplier relationship management. The role requires technical product knowledge, strong communication and analytical skills, advanced Excel proficiency, and travel to customer accounts.

Supports plant and department managers with office administration, payroll and HR coordination, accounts payable and receivable, invoicing, sales orders, purchasing, inventory support, and monthly reporting. Maintains accurate records, supplies, and ERP data while addressing basic HR questions and coordinating with corporate teams.

Maintains and updates control systems across multiple manufacturing facilities, leads electrical process and capital projects, improves uptime and efficiency, and supports maintenance excellence. Develops electrical best practices, troubleshoots PLCs, HMIs, VFDs, relay logic, and motor controls, mentors electrical staff, conducts root cause analysis, and documents process changes. The role also applies Lean and Six Sigma methodologies, manages change initiatives, and partners with operations, maintenance, and engineering teams.

Leads the monolithic technology and specialty products team, directing refractory product development, materials technology research, product support, and technology roadmaps. Collaborates with product management, marketing, quality, manufacturing, procurement, and sales to align offerings with market needs. Oversees research initiatives, competitive technology analysis, raw material specifications, and technical libraries. Supervises and develops technical staff while prioritizing safety. Requires extensive refractory product development expertise, technical leadership, and approximately 35% domestic and international travel.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.