Jobs at Guzman y Gomez (Holdings) Ltd

Manage end-to-end fortnightly payroll for multi-site franchisees, including timecard validation, pay runs, adjustments, STP lodgement, Workday updates, reconciliations, reporting, payroll enquiries, workers’ compensation paperwork, and documentation. The role requires accurate, deadline-driven payroll processing in an outsourced model and frequent collaboration with restaurant operations, franchisees, crew, and leadership.

Serves as the primary support contact for restaurants, area managers, and franchisees. Resolves supply chain and operational enquiries through Zendesk, coordinates with suppliers, supports restaurant openings and operational changes, maintains ticket routing and Crunchtime configuration, identifies enquiry trends, prepares reporting, and delivers training. The role requires strong communication, judgement, attention to detail, urgency, and availability for a Friday-to-Tuesday rotating roster.

Leads a five-person video team during a nine-month maternity leave contract. Responsibilities include workload allocation, scheduling, workflow tracking, people leadership, issue escalation, campaign video coordination, quality control, brand guideline enforcement, and stakeholder liaison. The role owns social and campaign video delivery from briefing through final publishing while maintaining deadlines, production standards, and team support.

Owns paid social and digital media strategy across Meta, TikTok, Google, LinkedIn, and other platforms for Australia and international markets. Responsibilities include campaign planning, audience strategy, budget management, creative testing, optimisation, KPI development, reporting, social listening, competitor analysis, local marketing support, platform relationships, and governance. The role partners with content teams and restaurants to drive measurable awareness, engagement, and conversion outcomes.