Teams at Guzman y Gomez (Holdings) Ltd

Coordinates the supply chain help centre for restaurant teams, franchisees, and suppliers. Responsibilities include resolving Zendesk enquiries and operational tickets, addressing supply and quality issues, maintaining ticket routing and Crunchtime configuration, supporting restaurant openings and changes, identifying enquiry trends, preparing reports, and delivering training. The role requires strong communication, problem-solving, organization, customer service, and system-learning skills in a fast-paced multi-site restaurant environment.

Manage fortnightly and off-cycle payroll for multi-site franchisees, including timecard validation, pay-run processing, adjustments, STP lodgement, Workday actions, reconciliations, reporting, superannuation, payroll inquiries, workers’ compensation paperwork, and documentation. The role requires accurate deadline management and collaboration with restaurant operations, franchisees, crew, and leadership in an outsourced payroll environment.

Owns paid social and digital media strategy across Meta, TikTok, Google, LinkedIn, and other platforms for Australia and international markets. Responsibilities include campaign planning, audience strategy, budget management, creative testing, optimisation, KPI development, reporting, social listening, competitor analysis, local marketing support, platform relationships, and governance. The role partners with content teams and restaurants to drive measurable awareness, engagement, and conversion outcomes.