Teams at Guideline Group

Lead the company-wide QA function, define QA methodologies and best practices, design and maintain automated test frameworks, increase automation coverage, collaborate with Product and Dev teams, ensure release readiness, and introduce AI-driven QA improvements.

Maintain and own the CRM and sales data; produce reports and performance analyses; track processes, manage leads, renewals and growth opportunities; provide ongoing operational support to the sales team and management.

Provide timely, professional support via phone, email, and chat; troubleshoot account issues; escalate complex cases; maintain accurate interaction records; collaborate with teams to improve customer experience.