Teams at Guesty

Leads CX Operations with a focus on AI, automation, billing, and payments. Designs and deploys AI solutions and workflows using n8n, Make, Claude, AWS AgentCore, and LangChain; manages AI agents, CX systems, KPI reporting, and chatbot priorities. Oversees billing and payment operations, teams, controls, escalations, performance metrics, and continuous improvement while partnering cross-functionally with Finance, Product, Engineering, and Customer Success.

The SMB Account Executive develops business partnerships in the short-term rental industry, managing sales cycles of SaaS products, and meeting sales targets while utilizing Salesforce for pipeline management.

Manage end-to-end billing and invoicing for global customers, maintain subscription data in Zuora, reconcile billing and revenue, investigate discrepancies, resolve billing issues with cross-functional teams, and support revenue assurance controls and limited customer billing inquiries.