Teams at Guesty

Supports the CEO by managing calendars, meetings, travel, communications, confidential information, documents, follow-ups, and executive logistics. Oversees NYC office operations, vendors, supplies, storage, invoices, onboarding, offboarding, employee experience initiatives, IT equipment, inventory, and first-line technical support. Partners with HR and global teams to maintain efficient office and employee operations in a fast-paced international environment.

Drive adoption, upselling, and expansion revenue for Guesty’s premium SaaS products among existing customers. Responsibilities include prospecting, lead management, product demonstrations, webinars, consultations, pipeline management, pricing discussions, negotiations, and closing. The role partners with Sales, Customer Success, Marketing, Product, and Community teams while maintaining accurate Salesforce records and providing customer and product feedback.

Provides advanced technical guidance to SaaS customers, translating business requirements into scalable solutions and improving product adoption. Partners with Customer Success Managers on account health, retention, and workflow optimization; trains clients, identifies automation and AI opportunities, and serves as the customer voice for Product teams. Requires strong technical aptitude, API literacy, communication, analytical problem-solving, and at least four years of technical experience in SaaS or a technology-driven environment.