Develop scalable SIP services, maintain code, create provisioning tools, and collaborate on infrastructure improvements while ensuring service availability.

Provide support to GuestTek staff, maintain desktops and servers, assist with network maintenance, and administer user accounts and phone systems.

Participate in designing and implementing systems, develop tools for NOC efficiency, automate processes, and support team collaboration.

The Problem Management Specialist analyzes data, provides recommendations, ensures quality service, and assists in team development while achieving KPIs.

The GNOC Specialist will take calls from hotel staff, manage incidents, ensure communication between clients and departments, and assist in network management and troubleshooting.

Manage the Telephony environment, support Avaya systems, maintain vendor relationships, and optimize telephony infrastructure. Act as the point of contact for voice-related issues.

The PNOC Specialist ensures customer satisfaction by addressing urgent issues, troubleshooting network problems, and maintaining communication with clients and management.

The Junior Network Analyst responds to calls from guests and staff, resolves technical issues, and provides excellent customer service while adhering to company policies.