Search the 8 jobs at GuestTek Interactive Entertainment Ltd.

The Problem Management Specialist at GuestTek focuses on analyzing RCA data, providing product improvement recommendations, ensuring service quality, maintaining team performance, and communicating effectively across the organization. The role also involves reviewing performance scores, achieving KPIs, and staying updated on new products and initiatives.

The Support Supervisor will manage the day-to-day operations of the Telephony environment, ensure support and maintenance of Avaya servers, oversee Interactive Voice Response Systems, manage vendor relationships and telephony budget, and recommend tech infrastructure changes. They will act as a point of contact for issue resolution, perform root-cause analyses, and assist in implementing cost-saving measures.

The PNOC Specialist is responsible for ensuring customer satisfaction by managing 'hot' issues and outages, analyzing network configurations, and providing troubleshooting support. The role involves using organizational skills to monitor cases, communicate effectively with clients and management, and perform proactive issue resolution. Achieving monthly KPIs is essential for success in this position.

The GNOC Specialist will manage incoming calls from hotel staff, update and resolve incidents, communicate effectively with clients and internal departments, and ensure adherence to service level agreements. The role also involves team collaboration and achieving key performance indicators set by management.

The Jr. Support Dev. Engineer will participate in designing and implementing systems, developing tools for efficiency and security, and supporting the NOC team. Responsibilities include automation improvements, problem-solving, and collaboration with other departments.

The Junior Network Analyst at GuestTek is responsible for providing exceptional customer service to hotel guests and staff, taking calls to address inquiries, creating and resolving support tickets, and managing email communication. This role also includes adhering to company policies and participating in training programs.

The VOIP Developer is responsible for designing and developing scalable SIP solutions for various endpoints. Tasks include enhancing existing code, creating provisioning tools, integrating new systems, drafting documentation, and collaborating with support teams to maintain service availability.

Provide day-to-day support to GuestTek staff by configuring and maintaining desktop, laptop, and server systems, while assisting with network maintenance and participating in the administration of phone systems. Responsibilities also include offering IT-related training and scheduling projects to meet deadlines, ensuring up-to-date knowledge of technology advances.