Jobs at Guardian Group

Provide courteous, accurate customer service for life and health insurance clients, process payments and invoices, manage CRM cases and issue-portal resolutions, maintain records, collate reports, and support team leaders to meet turnaround times and customer satisfaction targets.

Process Commercial and Casualty insurance policies (excluding Marine) with accurate data entry into WebSTAR via M-Files, prepare/print/dispatch policy documents, reconcile paperwork to underwriting instructions, follow QA SOPs, provide high-quality customer service, and perform assigned administrative duties while maintaining integrity and confidentiality.

Support processing and reconciliation of profit-sharing and savings contracts: perform contract calculations, validate and manage policy data, clear backlogs, assist with annuity conversions and renewals, coordinate with internal teams, and support project timelines and quality standards.

Manage group policy administration including enrollments, maintenance, terminations, renewals, billing and invoicing; assist underwriters with risk data; support claims processing; prepare policy and contract documents; deliver timely customer service and coordinate with internal teams.

Support administration of group pension plans: process benefit payments and contributions, maintain member records in TOPAS, prepare valuations and reports, respond to client queries, produce annual statements, train staff, and assist the Team Leader.

Lead actuarial valuation, pricing, reinsurance and strategic initiatives. Oversee model validation, reporting, capital adequacy, product profitability, treaty administration, and AXIS/Risk-Integrity operations. Manage team performance, training, resourcing, and process improvements while ensuring regulatory compliance and providing actuarial advice to executive leadership.

Provide administrative support to the Sales Force and Branch Manager: process and key new applications, follow up on pending items, manage documents and scanning, produce reports, handle mail and policy distributions, prepare quotations, maintain records and listings, and support agents with system uploads and inquiries.

Lead enterprise change strategy and delivery, establish change frameworks and governance, coach business units, manage communications, training and adoption, and track adoption KPIs to embed sustainable transformation.

Lead and execute risk-based internal audits, supervise junior staff, prepare clear audit reports, support Audit Committee reporting, follow up on audit issues, and engage in continuous professional development.

Lead enterprise cost-visibility and containment programs: perform deep spend and consumption analysis, maintain executive dashboards, establish cost governance, drive cross-functional cost-reduction initiatives, develop business cases and track savings, and report performance and ESG-related spend for senior leadership and the Board.

Lead actuarial reserving, pricing, IFRS17 and risk activities for Guardian Group P&C (excluding Dutch Caribbean). Oversee actuarial analyses, financial reporting, regulatory submissions, risk metrics (ORSA, BSCR), and present to boards and regulators. Manage and develop the actuarial team and provide strategic actuarial input across underwriting, claims and finance.

Advise and manage corporate and high-net-worth clients (≥TT$500K), acquire new clients, perform portfolio reviews, monitor redemptions and client satisfaction, develop referral networks, upsell to Private Wealth and Merchant Bank, and maintain product and market knowledge while supporting the Sales Manager.

Provide administrative and operational support to the Delivery & Excellence Office, manage payment and credit card reconciliations, perform document quality reviews and version control, maintain risk registers and governance summaries, liaise with Finance/Procurement, and ensure audit-ready, compliant processes across vendor, financial, and documentation workflows.

Verify, scan, classify, and log branch-submitted documents using Teleform and EDM. Produce daily and monthly reports, track and report errors, respond to queries, collate and submit document batches, and support Records Management and Sales Admin deadlines.

Provide administrative and operational support for agency/producer data, licensing and documentation; maintain Webstar records; prepare reports, correspondence, and meeting materials; assist with audits, events, procurement and agent relations to ensure smooth departmental operations.

Lead the People, Analytics & Technology function to deliver people systems administration, reporting, data governance, automation, user support and continuous improvement. Supervise analysts, manage system issues, drive UAT and change control, partner with stakeholders and vendors, and ensure data integrity, compliance and effective adoption of people technology and analytics solutions.

Support preparation of monthly management accounts, statutory and regulatory reporting, tax filings, and compliance reporting. Assist audits, reconciliations, and maintain accurate financial records while ensuring regulatory compliance across jurisdictions.

Process Commercial and Casualty insurance policies (excluding Marine) by entering and reconciling data in WebSTAR/M-Files, preparing and dispatching policy documents, following QA SOPs, and providing stakeholder customer service. Perform administrative tasks and support team leads as assigned.

Provide administrative and communications support to the Head of Group Marketing and Communication, including mail handling, meeting coordination and minutes, database and media list maintenance, expense tracking and Oracle payment entries, content/web and social media support, event assistance, promotional item management, and report preparation. Maintain filing/catalogue systems and assist with branding, sponsorship correspondence, and other duties as assigned.

Serve as liaison between business and IT to elicit, document, and verify functional requirements; design data/process models; produce functional specifications; support UAT and testing; consult on technical design and resolve defects; research and recommend system improvements (Salesforce focus).