Teams at Guardian Group

Provide courteous, accurate customer service for life and health insurance clients, process payments and invoices, manage CRM cases and issue-portal resolutions, maintain records, collate reports, and support team leaders to meet turnaround times and customer satisfaction targets.

Process Commercial and Casualty insurance policies (excluding Marine) with accurate data entry into WebSTAR via M-Files, prepare/print/dispatch policy documents, reconcile paperwork to underwriting instructions, follow QA SOPs, provide high-quality customer service, and perform assigned administrative duties while maintaining integrity and confidentiality.

Support processing and reconciliation of profit-sharing and savings contracts: perform contract calculations, validate and manage policy data, clear backlogs, assist with annuity conversions and renewals, coordinate with internal teams, and support project timelines and quality standards.