Jobs at Greenwheels

Own Greenwheels’ organic social presence, paid-social creative, community engagement, and monthly content production plan. Create and edit phone-first video, graphics, decks, explainers, and rider stories while maintaining a consistent brand voice. Track creative and prospect performance, refresh underperforming ads, capture social leads, and support internal teams with campaign materials. The role also involves recruiting and coaching a small content team and engaging directly with Nairobi’s boda community.

Monitors customer journeys, analyzes feedback and support data, conducts NPS and CSAT programs, identifies recurring issues, supports root cause analysis, and develops actionable recommendations. The role collaborates across departments to resolve customer pain points, tracks dissatisfaction trends, prepares reports, and escalates emerging issues. It requires strong analytical, communication, documentation, and stakeholder-management skills.

Monitors immobilized bikes, yard access, CCTV, tracking systems, and asset movements. Maintains accurate registers, gate-pass records, reconciliations, shift handovers, and daily security reports. Verifies clearance before authorizing bike releases, investigates discrepancies, preserves surveillance footage, and coordinates with Collection, Repo, Site, and operational teams to prevent loss or unauthorized movement.

Conduct motorcycle repossession and recovery activities across Nairobi, including locating assets, engaging customers, coordinating voluntary returns, responding to fleet incidents, and transporting recovered motorcycles to designated facilities. Document asset condition, accessories, evidence, handovers, and incident details. Liaise with police, government agencies, insurers, workshops, customers, and recovery agents while ensuring lawful, safe, professional, and compliant operations.

Supports driver acquisition through outbound telesales, lead engagement, eligibility assessment, follow-up, appointment coordination, documentation guidance, CRM and tracker updates, and performance reporting. The role focuses on converting prospective drivers into documented participants in Greenwheels’ Lease-to-Own program, while maintaining accurate records and meeting call, contact, follow-up, and conversion targets.

Generate and convert leads for a Lease-to-Own driver program through inbound and outbound calls. Explain lease terms, screen applicants against eligibility criteria, support document submission, follow up on incomplete applications, accurately record CRM activity, and meet call-volume and conversion targets while maintaining professional call quality.

Provide post-onboarding support for drivers using the mobile app, assist with inquiries through multiple channels, troubleshoot payment issues, coordinate with finance for reconciliations, and maintain communication and reporting.

Deliver practical and classroom bike/e-bike training, assess riders on safety and riding skills, provide coaching and reassessments, maintain training and assessment records, report mechanical/safety issues and coordinate with Maintenance and Operations.