Jobs at Greene King

Lead development and delivery of data-driven personalisation and audience strategies across digital and CRM. Use segmentation and customer data platforms to create targeted experiences, partner with data science and product teams, measure customer value, and support AI-led decisioning to improve engagement, conversion and retention.

Design, develop and execute manual and automated test scenarios across digital and integration platforms. Own testing for assigned projects, collaborate with engineering and stakeholders to define test approaches, manage defects, and support continuous improvement of testing tools, frameworks and automation. Perform integration, regression and API testing within Agile delivery.

Lead the MarTech product for content marketing and campaign workflow, owning vision, roadmap and backlog. Translate marketing needs into user stories, collaborate with Creative, Marketing, Digital, Technology and external suppliers, run agile ceremonies, drive product KPIs, test and optimise, and embed product methodology across the business to deliver scalable content creation, approval and distribution.

Prepare timely financial and non-financial reporting, budgets and forecasts; support period-end P&L reviews for ~1,300 pubs; provide commentary, first-line business partnering, BI migration/automation, data quality controls, and ad-hoc analysis.

Support kitchen operations by keeping stock replenished, maintaining cleanliness and hygiene, following safety rules, and communicating with the team to ensure timely, high-quality service.

Support the Pricing Strategy Lead to deliver revenue, volume and margin targets by analysing pricing trends, optimising full price vs promotions, maintaining competitor pricing and willingness-to-pay updates, and feeding accurate pricing forecasts and insights across brands and teams.

Maintain and service Greene King Intelligent Dispense systems across Leicester pubs. Perform scheduled hygiene and preventative maintenance visits, diagnose and repair dispense equipment, calibrate systems for accurate volumes and temperatures, and train/support pub teams on cellar best practice and quality standards.

Field-based role maintaining and calibrating Greene King Intelligent Dispense systems, performing preventative maintenance and hygiene checks, diagnosing and fixing technical issues, and training pub teams to ensure consistent beer quality and cellar best practice.

Provide friendly front-of-house service: pour and prepare drinks, greet and serve customers, recommend menu/drink choices, assist with food service, and maintain a safe, legal, and clean bar environment while working as part of a team.

Lead pricing and promotional strategy across brands to drive customer growth, revenue, and margin. Analyse performance, build data-driven models, set KPIs, and collaborate with Brand, Commercial, Finance and Operations to implement insight-led pricing and promotions.

Own and optimise people systems, integrations, data and reporting; lead the People data and reporting team; establish data governance and reporting standards; design scalable dashboards and self‑service MI; partner with HR, Technology, Finance and Operations to deliver trusted, actionable people insight.

Partner with leaders to provide pragmatic HR guidance across performance, absence, wellbeing, disciplinary and grievance matters. Act as escalation point for complex employee relations, use people data to influence talent and culture, coach managers, and improve HR processes ensuring UK employment law compliance.

Lead strategy and delivery for digital growth, CRM and loyalty across web, app and booking channels. Drive revenue, member growth and lifetime value using data, analytics and AI; own loyalty and app strategy and lead cross-functional teams to optimise performance and personalise the customer experience.

Manage and grow Greene King franchise business in Liverpool & North West by recruiting talent, partnering with self-employed operators, delivering commercial results through data-driven insight, pub visits and business reviews, and managing partner contracts to ensure operational compliance and profitability.

Support kitchen operations by keeping the kitchen stocked, clean, and compliant with hygiene and safety standards. Communicate with cooks and servers to ensure timely service, assist during busy periods, and learn/expand culinary skills.

Deliver multi-channel CRM campaigns (email, push, in‑app, SMS) end‑to‑end, using segmentation, automation, A/B testing and analytics to drive retention, loyalty and database growth while ensuring GDPR/PECR compliance and collaborating with stakeholders and agencies.

Provide first-line HR and admin support across corporate and retail operations, collaborate with Workday SMEs and Helpdesk to resolve HCM queries, champion continuous improvement, monitor stakeholder feedback, and maintain high service standards.

Provide friendly front-of-house service: pour and prepare drinks to specification, greet and serve customers, make recommendations, assist with food service, maintain a clean, safe and legal bar, and contribute as a team member while developing hospitality skills.

Invite-only event for experienced pub leaders to meet Metro leadership, learn plans and strategy for pubs, ask questions, network, and experience the pubs with food and drinks provided.

Serve and prepare drinks, recommend beverages, greet and serve customers, assist with food service, and maintain a safe, legal, and clean bar environment while delivering friendly, memorable customer experiences.