Jobs at Greene King

Field-based Operations Manager responsible for driving operational performance and profitability across a leased and tenanted pub estate. Lead and develop a team of Business Development Managers, manage licensee relationships, ensure delivery of financial targets, and promote company values. Provide strategic direction, operational support, and change leadership to improve business results and consistency across the region.

Provide HR support to line managers across the employee lifecycle, including absence, performance, grievance and disciplinary management. Coach managers on policy and employment law, resolve conflict, improve workplace relations, and promote team morale while ensuring HR compliance and effective people practices.

Support kitchen operations by keeping stock replenished, maintaining cleanliness and hygiene, following safety rules, and communicating with the team to ensure timely, high-quality service.

Create compelling, channel-specific copy across emails, web pages, paid media and printed menus. Interpret briefs, collaborate with designers and stakeholders, proofread, apply SEO, generate campaign ideas, and keep the Copy Team aware of industry trends.

Provide friendly, attentive table service in a country-style pub: greet and serve customers, know the menu and recommend dishes, assist bar with drink preparation, maintain front-of-house cleanliness and safety, and deliver excellent customer experiences as part of a team.

Lead test planning and execution for digital and integration projects, designing and running manual and automated tests (API, integration, regression). Own defect management, collaborate with engineering and stakeholders, and improve test frameworks and automation to ensure reliable end-to-end system performance.

Provide friendly bar and waiting service in a pub: pour and present drinks to spec, greet and serve customers, clear and reset tables, maintain bar cleanliness and safety, and assist diners during weekday and weekend evening shifts.

Lead and deliver complex, commercially focused programmes across a multi-site business. Create end-to-end plans, manage cross-functional teams, governance, risk, KPIs and programme financials, embed sustainable people/process/technology change, and transition outcomes into BAU to realise benefits and ROI.

Maintain and service Greene King Intelligent Dispense systems across Leicester pubs. Perform scheduled hygiene and preventative maintenance visits, diagnose and repair dispense equipment, calibrate systems for accurate volumes and temperatures, and train/support pub teams on cellar best practice and quality standards.

Provide friendly front-of-house service: pour and prepare drinks, greet and serve customers, recommend menu/drink choices, assist with food service, and maintain a safe, legal, and clean bar environment while working as part of a team.

Field-based role maintaining and calibrating Greene King Intelligent Dispense systems, performing preventative maintenance and hygiene checks, diagnosing and fixing technical issues, and training pub teams to ensure consistent beer quality and cellar best practice.

Serve and prepare drinks, greet and serve food, provide excellent customer service, maintain a safe, legal and clean bar area, and support the team to create memorable experiences for guests.

Lead pricing and promotional strategy across brands to drive customer growth, revenue, and margin. Analyse performance, build data-driven models, set KPIs, and collaborate with Brand, Commercial, Finance and Operations to implement insight-led pricing and promotions.

Partner with leaders to provide pragmatic HR guidance across performance, absence, wellbeing, disciplinary and grievance matters. Act as escalation point for complex employee relations, use people data to influence talent and culture, coach managers, and improve HR processes ensuring UK employment law compliance.

Manage and grow Greene King franchise business in Liverpool & North West by recruiting talent, partnering with self-employed operators, delivering commercial results through data-driven insight, pub visits and business reviews, and managing partner contracts to ensure operational compliance and profitability.

Lead the front-of-house team to deliver excellent customer service, deputise for management, coordinate busy shifts, resolve issues, ensure the bar is safe, legal and clean, maintain service standards, pour drinks to quality, and support team training and morale.

Handle supplier and colleague queries about payments and invoices, process invoices, reconcile supplier statements, monitor P2P processes to find and prevent failures, build strong stakeholder relationships, and meet SLA and performance targets. Provide ad-hoc support as required.

Lead conversion rate optimisation across web, app, booking and outbound channels. Build an experimentation framework, run A/B and multivariate tests, use behavioural analytics and customer insights to improve funnels, partner with Product/Marketing/UX/Engineering/Analytics, and report measurable optimisation outcomes to drive continuous improvement.

Provide friendly front-of-house service: pour and prepare drinks to specification, greet and serve customers, make recommendations, assist with food service, maintain a clean, safe and legal bar, and contribute as a team member while developing hospitality skills.

Support kitchen operations by keeping the kitchen stocked, clean, and hygienic; maintain safety standards; communicate with cooks and servers; assist during busy services and learn new kitchen skills.