Jobs at Greene King

Handle customer enquiries, complaints, and feedback across telephone, email, written correspondence, and social media. Resolve issues professionally, maintain accurate records, protect confidential information, meet service targets, build trusted relationships, and contribute to team knowledge-sharing and continuous improvement during an eight-week temporary assignment.

Provide first-line assistance and guidance to employees on HR, payroll, right-to-work, system access, compliance, and process queries. Troubleshoot issues, promote self-service through HR technology, protect sensitive information, communicate with stakeholders, and manage workloads accurately. Weekend availability and occasional weekend shifts are required.

Leads enterprise-wide organizational change across strategic initiatives, partnering with senior leaders, the Enterprise PMO, and delivery teams. Assesses change impacts and organizational capacity, embeds change frameworks, oversees governance and readiness, drives adoption and sustainable benefits, and leads a team of Change Managers. The role requires strong stakeholder influence, portfolio-level change management, communications, and experience operating in complex, matrixed organizations.

Develops scalable local marketing frameworks and leads marketing strategies for pub refurbishments and investment projects. Responsibilities include creating toolkits and playbooks, managing campaigns and budgets, coordinating with cross-functional teams, engaging local communities, overseeing launch events, tracking ROI, and recommending performance improvements. The role requires multi-site marketing experience, strong stakeholder communication, commercial awareness, analytical skills, and campaign management across broad geographic areas.

Lead Greene King’s Scotland sales region, managing 11 direct reports and owning regional P&L. Develop commercial plans, drive profitable volume growth, retain and expand customer accounts, secure new business, and implement brand strategy. Coach and develop the sales team, improve supply chain effectiveness and cost to serve, maintain customer partnerships, and ensure regional execution aligns with national strategy.

Supports strategic projects and change initiatives by identifying business improvements, gathering and documenting end-to-end requirements, engaging stakeholders, coordinating cross-functional workstreams, and tracking solution outcomes. The role focuses on delivering customer value, commercial benefits, operational efficiency, and alignment with strategic objectives through effective business analysis and change management.

Conducts risk-based internal audits as an independent third-line assurance function, assessing controls, policies, procedures, governance, and financial information. The role delivers the audit plan, develops test plans, reports findings, monitors corrective actions, advises on risk mitigation, maintains the assurance map, and supports the Head of Internal Audit. It also mentors junior auditors, performs quality checks, and engages with executive and senior stakeholders.

Partners with Commercial, Loyalty, Sports, Data, and BI teams to evaluate promotional investment, build financial models, produce budgets and forecasts, analyze customer and digital engagement performance, and recommend actions that improve profitability and cash flow. The role also owns reporting, governance submissions, post-investment reviews, and commercial decision support while influencing stakeholders and supporting the development of analysts.

Lead complex, commercially focused programmes and projects from planning through delivery. Responsibilities include managing cross-functional teams, governance, budgets, risks, KPIs, stakeholder alignment, change management, and transition of outcomes into business-as-usual. The role also oversees project portfolios, resource prioritisation, financial performance, benefits realisation, and strategic delivery using Agile and Waterfall approaches.

Manage and grow Greene King’s Free Trade customer base across Nottingham and South Yorkshire. Responsibilities include expanding product distribution, developing long-term customer relationships, maximizing territory profitability, planning customer journeys, identifying sales opportunities, and delivering tailored propositions. The role requires commercial judgment, financial and data analysis, negotiation, and ownership of the sales territory.

Lead business analysis for digital projects and continuous improvement initiatives. Gather and validate stakeholder requirements, document current and future business and system processes, and define non-functional requirements. Collaborate with product teams, IT stakeholders, and third-party vendors to design and deliver digital solutions involving web, apps, integrations, APIs, and customer data platforms. Facilitate workshops, manage ambiguity, and support multiple initiatives through delivery using Agile and hybrid approaches.

Provides technical accounting expertise across VAT, treasury, fixed assets, IFRS 16, and specialist accounting matters. Reviews complex transactions, supports statutory reporting and audits, ensures IFRS and VAT compliance, maintains balance sheet integrity, implements accounting standard changes, and contributes to finance transformation, system implementations, controls, and process improvements. The role also coaches finance teams and manages stakeholder relationships across multiple legal entities.

Lead business analysis for digital projects and continuous improvement initiatives. Gather and validate stakeholder requirements, document current and future business and system processes, define non-functional requirements, and collaborate with product teams and vendors to deliver digital solutions. The role focuses on loyalty, rewards, discounts, gamification, pricing, promotions, and using customer data to improve engagement. It also requires workshop facilitation, stakeholder management, and Agile or hybrid delivery experience.

Lead pricing and promotional strategy across brands to drive customer growth, revenue, and margin. Analyse performance, build data-driven models, set KPIs, and collaborate with Brand, Commercial, Finance and Operations to implement insight-led pricing and promotions.

Lead procurement accounting activities within the record-to-report function, ensuring accurate month-end closes, compliant accounting treatments, robust reconciliations, audit support, and delivery of insightful financial reports. Drive process improvements, maintain source data knowledge, and collaborate with stakeholders to resolve control account differences and implement lasting changes.