Jobs at Greene King

Lead customer-facing marketing for Greene King’s app and loyalty programme. Develop engagement plans, activate campaigns, launch app features and loyalty propositions, optimize customer journeys, and create communications that drive acquisition, engagement, retention, frequency, and customer value. The role requires cross-functional collaboration with Brand Marketing, CRM, Product, and Loyalty teams, plus strong stakeholder, project management, customer insight, and data interpretation skills.

Partners with leaders across the employee lifecycle, providing guidance on employee relations, performance, absence, wellbeing, disciplinary and grievance matters. Acts as an escalation point for complex cases, coaches managers, uses people data to inform talent and culture priorities, and improves HR processes while ensuring UK employment law compliance.

Leads Greene King’s external and corporate communications strategy, including reactive press office operations, crisis communications, media relations, reputational risk management, and executive communications. Develops communications across business performance, sustainability, employer brand, social mobility, community impact, and charity partnerships. Advises senior leaders, manages external agencies, oversees divisional PR activity, and ensures consistent communications across the business.

Own and evolve Greene King Rewards’ loyalty proposition and long-term roadmap. Develop member benefits, personalised experiences, challenges, subscriptions, partnerships, and rewards that improve engagement, visit frequency, retention, spend, and customer lifetime value. Use customer insight, behavioral data, and market trends to identify opportunities, monitor performance, and guide improvements. Collaborate with Marketing, Digital, Product, Technology, and Customer Insight teams to deliver initiatives from concept through launch and present recommendations to senior leaders.

Provides technical accounting expertise across VAT, treasury, fixed assets, IFRS 16, and specialist accounting matters. Reviews complex transactions, supports statutory reporting and audits, ensures IFRS and VAT compliance, maintains balance sheet integrity, implements accounting standard changes, and contributes to finance transformation, system implementations, controls, and process improvements. The role also coaches finance teams and manages stakeholder relationships across multiple legal entities.

Supports Brewing & Brands finance through budgeting, forecasting, period-end reporting, variance analysis, data validation, risk and opportunity tracking, and business insights. The role consolidates financial data, investigates anomalies, improves reporting and business processes, responds to P&L, balance sheet, and forecast queries, and provides ad hoc analysis to support leadership decision-making and financial governance.

Provide friendly, attentive table service in a country-style pub: greet and serve customers, know the menu and recommend dishes, assist bar with drink preparation, maintain front-of-house cleanliness and safety, and deliver excellent customer experiences as part of a team.

Provide friendly front-of-house service including serving drinks and food, pouring drinks to spec, greeting and looking after customers, maintaining a clean, safe and legal bar area, and recommending drinks while supporting the wider team.

Provide friendly front-of-house service: pour and prepare drinks, greet and serve customers, recommend menu/drink choices, assist with food service, and maintain a safe, legal, and clean bar environment while working as part of a team.

Provide friendly bar and waiting service in a pub: pour and present drinks to spec, greet and serve customers, clear and reset tables, maintain bar cleanliness and safety, and assist diners during weekday and weekend evening shifts.

Lead business analysis for digital projects and continuous improvement initiatives. Gather and validate stakeholder requirements, document current and future business and system processes, define non-functional requirements, and collaborate with product teams and vendors to deliver digital solutions. The role focuses on loyalty, rewards, discounts, gamification, pricing, promotions, and using customer data to improve engagement. It also requires workshop facilitation, stakeholder management, and Agile or hybrid delivery experience.

Lead pricing and promotional strategy across brands to drive customer growth, revenue, and margin. Analyse performance, build data-driven models, set KPIs, and collaborate with Brand, Commercial, Finance and Operations to implement insight-led pricing and promotions.

Leads business analysis for digital projects and continuous improvement initiatives. Gathers and validates stakeholder requirements, documents current and future processes, defines non-functional requirements, and collaborates with product teams and vendors to deliver digital solutions. The role requires strong knowledge of web, apps, integrations, APIs, customer data platforms, Agile delivery, workshops, communication, and stakeholder management.

Own the delivery of IT projects and changes from planning through completion. Responsibilities include managing project plans, budgets, timelines, risks, issues, dependencies, software delivery, internal and external partners, and business stakeholders. The role requires strong communication, organization, prioritization, attention to detail, and enthusiasm for technology modernization. Some travel to company sites is required, and driving is preferred.

Lead the front-of-house team to deliver excellent customer service, deputise for management, coordinate busy shifts, resolve issues, ensure the bar is safe, legal and clean, maintain service standards, pour drinks to quality, and support team training and morale.

Provide friendly front-of-house service: pour and present drinks, greet and serve customers, recommend beverages, maintain bar safety, cleanliness, and legal compliance while supporting a team-focused environment.

Serve and support customers in a pub environment: prepare and present drinks, recommend beverages, greet and assist diners, maintain a clean and legally compliant bar, and deliver warm, attentive customer service while working as part of a team.

Serve and welcome customers, prepare and present drinks to specification, assist with food service, maintain a safe, legal and clean bar, and provide friendly recommendations and customer service as part of a team.

Lead procurement accounting activities within the record-to-report function, ensuring accurate month-end closes, compliant accounting treatments, robust reconciliations, audit support, and delivery of insightful financial reports. Drive process improvements, maintain source data knowledge, and collaborate with stakeholders to resolve control account differences and implement lasting changes.

Deliver accurate weekly, periodic and ad-hoc financial and non-financial reporting, produce budgets and forecasts at GL and cost-centre level, support period-end P&Ls for ~1,300 pubs, act as first-line business partner, migrate reporting to BI/automation, ensure data quality and provide insightful commentary and ad-hoc analysis.