Teams at Greene King

Handle customer enquiries, complaints, and feedback across telephone, email, written correspondence, and social media. Resolve issues professionally, maintain accurate records, protect confidential information, meet service targets, build trusted relationships, and contribute to team knowledge-sharing and continuous improvement during an eight-week temporary assignment.

Provide first-line assistance and guidance to employees on HR, payroll, right-to-work, system access, compliance, and process queries. Troubleshoot issues, promote self-service through HR technology, protect sensitive information, communicate with stakeholders, and manage workloads accurately. Weekend availability and occasional weekend shifts are required.

Leads enterprise-wide organizational change across strategic initiatives, partnering with senior leaders, the Enterprise PMO, and delivery teams. Assesses change impacts and organizational capacity, embeds change frameworks, oversees governance and readiness, drives adoption and sustainable benefits, and leads a team of Change Managers. The role requires strong stakeholder influence, portfolio-level change management, communications, and experience operating in complex, matrixed organizations.