Jobs at Granicus LLC

Owns the architecture and safe operation of high-volume autonomous AI development pipelines. Responsibilities include generator-verifier systems, LLM agent orchestration, sandboxing, CI/CD, evaluation suites, security boundaries, AWS Bedrock inference, compliance guardrails, staged deployment, and human review standards. The role establishes engineering practices for multiple delivery teams and serves as the final accountability gate before agent-generated code reaches production.

Administers global benefits programs across multiple countries, including enrollments, eligibility, claims support, vendor data, compliance, audits, and systems processes. Analyzes benefits and compensation data, supports salary benchmarking and compensation decisions, prepares reports, and assists with annual benefits and compensation cycles. Partners with HR, Payroll, HRIS, Finance, Legal, brokers, carriers, and vendors to resolve issues and improve Total Rewards operations.

Own named government accounts, prospect decision-makers, build pipeline, and close software and SaaS deals from discovery through signature. The role requires value-based selling, accurate Salesforce forecasting, and collaboration with Account Executives, Customer Success, Solutions, and Marketing. It offers coaching and a defined pathway to Account Executive roles.

Own a named account portfolio, prospect government agencies, build pipeline, and manage sales opportunities from discovery through closing. Conduct outreach, demos, proposals, negotiations, and forecasting while maintaining Salesforce and using Gong and AI tools. Collaborate with account executives, customer success, solutions, and marketing teams. The role offers a defined pathway to Account Executive and focuses on selling software solutions to public-sector organizations.

Leads strategy, roadmap, modernization, and business outcomes for Granicus CMS products serving government and destination marketing customers. Develops AI-forward content management capabilities, conducts customer discovery, prototypes concepts, and partners with engineering, UX, marketing, sales, and customer success. Owns portfolio performance, commercialization, market analysis, and platform strategy while managing and developing product managers and product owners.

Provides senior-level technical support for Granicus products by troubleshooting customer issues, managing support tickets and SLAs, assisting with escalations, monitoring quality, supporting team members, maintaining product expertise, and participating in 24/7/365 on-call coverage.

Develop and maintain secure, scalable SaaS software components; implement features, fix bugs, improve architecture, support production applications, and collaborate with product, QA, DevOps, and business teams. The role participates in Agile/Scrum processes, uses CI/CD and modern development tools, contributes to technical training, and promotes software quality, security, reliability, and continuous improvement.

Prospect and qualify inbound and outbound leads, generate sales opportunities, conduct discovery, identify buying influencers, nurture prospects, and build pipeline for government-sector sales teams. Collaborate with account executives on territory plans, meet sales and activity goals, maintain accurate Salesforce records, and analyze pipeline reports and dashboards.

Leads strategy, roadmap, packaging, monetization, and execution for Granicus Destinations data products. Owns customer and business outcomes including adoption, retention, expansion, and revenue. Conducts customer discovery, develops AI-powered analytics experiences, defines product-led growth strategies, and aligns engineering, UX, marketing, sales, customer success, finance, and executive stakeholders. Manages product managers, product owners, and data analysts while communicating strategy and investment priorities.

Drive net-new customer acquisition and revenue growth across the Northeast government technology market. Responsibilities include outbound prospecting, territory development, pipeline management, consultative selling, presentations, contract negotiation, forecasting, CRM documentation, and quota attainment. The role collaborates with marketing, partners, and solution consultants, manages opportunities worth $10,000–$50,000 in annual recurring revenue, and travels approximately 30–40% to engage prospects and clients.

Own strategic government customer relationships across pre-sales and post-sales programs. Serve as a trusted adviser on customer experience, public engagement, communications, and digital services; manage scope, delivery, quality, revenue retention, upsells, and executive stakeholder relationships. Develop proposals, lead program reviews, support team development, identify growth opportunities, represent Granicus externally, and communicate customer needs internally. The role requires 7–10 years of digital services or portfolio management experience and U.S. military veteran status.

Build and maintain scalable Python backend services, web-scraping frameworks, and production multi-agent systems. Develop LangFlow pipelines, A2A communication, monitoring, failover, third-party integrations, and React-based real-time interfaces. Collaborate with AI/ML, DevOps, and Product teams while mentoring developers, conducting code reviews, and contributing to architecture decisions.

Direct autonomous coding agents on production work, review agent-generated pull requests, author evaluation suites, and own software quality across correctness, performance, security, and WCAG accessibility. The engineer will operate within a FedRAMP-authorized environment, maintain secure agent boundaries, advance autonomy based on reliability data, improve development lifecycle patterns, and mentor engineers adopting agent-directed delivery.

Leads communications and customer experience strategy for a complex California Medi-Cal program. Advises executive stakeholders, establishes scalable methodologies, governs multichannel engagement, and oversees journey design, audience intelligence, content development, campaign orchestration, reporting, and optimization across email, SMS, and web. Coordinates project delivery, manages scope, timelines, risks, and resources, and develops reusable frameworks for government health and human services programs. The role also influences service and product direction, drives innovation, and represents the organization with clients and industry stakeholders.

Generates subscription revenue for a SaaS platform across state government accounts. Responsibilities include prospecting, pipeline creation, executive relationship building, value-based discovery, complex multi-stakeholder deal management, MEDDPICC qualification, territory planning, forecasting, account expansion, and navigating government procurement processes.

Leads financial planning, forecasting, budgeting, modeling, reporting, and scenario analysis while serving as a strategic finance partner to senior leaders. Manages and develops the FP&A team, improves Adaptive Insights and financial processes, evaluates profitability and investment initiatives, and delivers insights on revenue, margins, operating performance, risks, and opportunities.

Leads global talent acquisition strategy, recruiting operations, workforce planning, executive hiring, team development, and regional recruiting alignment. Advises executives and hiring leaders, manages recruiting metrics, budgets, vendors, employer branding, ATS processes, and AI-enabled recruiting initiatives. The role emphasizes scalable, inclusive, compliant, data-driven hiring practices across a distributed global organization.

Lead a team of 6–10 enterprise account executives selling technology solutions to local government agencies. Responsibilities include setting sales strategy and quotas, forecasting, budgeting, pipeline and account management, recruiting and developing sales talent, coaching complex deals, expanding customer relationships, influencing product strategy, and consistently exceeding revenue targets.

Own presales discovery and solution design for government-sector SaaS opportunities. Lead stakeholder discovery, develop value-based solution strategies and presentations, support qualification and solution alignment, and translate agency needs into actionable narratives and business cases. Collaborate with Revenue, Solution Architecture, Product, and Professional Services teams while contributing reusable frameworks, playbooks, and field enablement materials. The role focuses on presales rather than implementation, configuration, or ongoing support.

Leads a team of 6–10 Account Executives selling technology solutions to local government agencies. Responsibilities include setting sales strategy and quotas, forecasting, budgeting, pipeline and account planning, recruiting and coaching sales talent, managing complex deals, expanding market share, influencing product strategy, and consistently achieving revenue targets.