Jobs at Goodlord

Manage and grow usage of Rent Protection Insurance with existing customers through B2B upsell and cross-sell. Train and develop agents, work with insurance and account teams to identify opportunities, meet sales targets, follow regulated FCA processes, and support customer satisfaction.

Hands-on RevOps Analyst building and maintaining dashboards, configuring Salesforce, improving data quality across Salesforce/HubSpot/Planhat, analysing pipeline/renewals/retention, testing automations and working cross-functionally to improve commercial processes.

Manage assigned and shared B2B accounts to drive retention and upsell growth. Use data-driven account reviews to educate customers, capture feedback for product improvement, and collaborate cross-functionally to enhance customer experience.

Lead operational improvements, streamline and automate processes, produce reporting and dashboards for Insurance sales, manage month-end operational processes, partner with Finance/Data/Commercial stakeholders, and manage and develop an Operations Executive.

Build and lead a new SDR function: design strategy and playbooks, hire and mentor early-career SDRs, run hybrid outbound (Enterprise ABM and Mid-Market), implement and manage sales tech and AI tools, and drive top-of-funnel pipeline reporting to Head of Sales.

The Senior Business Systems Analyst will optimize Salesforce and key business systems, partner with stakeholders to improve processes, and drive automation using AI capabilities for better operational efficiency.

The Insurance Claims Facilitator will manage communications regarding claims between landlords, tenants, and agents, supporting all insurance processes and responding to queries.