Jobs at Goodlord

Manage and improve Salesforce and connected business systems across Sales, Support, Marketing, and Finance. Responsibilities include gathering requirements, configuring automation, administering integrations with HubSpot, GetAccept, and Vonage, maintaining data quality, building reports and dashboards, mapping sales processes, troubleshooting system and AI issues, and following documentation, testing, and change-management procedures.

Own retention and expansion across a large SMB customer portfolio, protecting ARR through renewals, commercial negotiations, multi-year agreements, uplifts, cross-sells, and upsells. Partner with Customer Experience to identify churn risks and growth opportunities, while managing renewal pipelines through data-driven prioritization and CRM automation using Salesforce and Planhat.

Support tenants and customers by progressing referencing applications, generating reports, meeting KPIs, and providing accurate assistance through phone, live chat, and email. The role requires strong attention to detail, customer focus, organization, and prioritization. Contact centre experience is preferred, though recent graduates or college leavers with hospitality experience are also considered. Full training is provided, with hybrid work after five weeks of office-based training.

Own and build Goodlord’s partner marketing strategy, including partner prioritization, joint value propositions, co-marketing campaigns, launches, content, events, webinars, and enablement materials. Manage partner-sourced and partner-influenced pipeline targets, measure performance, and collaborate with Sales, Partnerships, and external marketing teams to drive commercial growth.

Drive partner conversion improvement through data enrichment, lead management, product suitability, and tenant communications. Own partner performance data, dashboards, forecasting models, trend analysis, and performance meetings. Develop propositions for underserved tenant groups, manage smaller commercial partnerships, identify new opportunities, gather customer insights, and troubleshoot tenant or partner issues while collaborating with Partnerships, Finance, Product, and Commercial teams.

Manage and grow usage of Rent Protection Insurance with existing customers through B2B upsell and cross-sell. Train and develop agents, work with insurance and account teams to identify opportunities, meet sales targets, follow regulated FCA processes, and support customer satisfaction.