Teams at Goodlord

Manage and improve Salesforce and connected business systems across Sales, Support, Marketing, and Finance. Responsibilities include gathering requirements, configuring automation, administering integrations with HubSpot, GetAccept, and Vonage, maintaining data quality, building reports and dashboards, mapping sales processes, troubleshooting system and AI issues, and following documentation, testing, and change-management procedures.

Own retention and expansion across a large SMB customer portfolio, protecting ARR through renewals, commercial negotiations, multi-year agreements, uplifts, cross-sells, and upsells. Partner with Customer Experience to identify churn risks and growth opportunities, while managing renewal pipelines through data-driven prioritization and CRM automation using Salesforce and Planhat.

Support tenants and customers by progressing referencing applications, generating reports, meeting KPIs, and providing accurate assistance through phone, live chat, and email. The role requires strong attention to detail, customer focus, organization, and prioritization. Contact centre experience is preferred, though recent graduates or college leavers with hospitality experience are also considered. Full training is provided, with hybrid work after five weeks of office-based training.