Teams at Goodlord

Manage and grow usage of Rent Protection Insurance with existing customers through B2B upsell and cross-sell. Train and develop agents, work with insurance and account teams to identify opportunities, meet sales targets, follow regulated FCA processes, and support customer satisfaction.

Hands-on RevOps Analyst building and maintaining dashboards, configuring Salesforce, improving data quality across Salesforce/HubSpot/Planhat, analysing pipeline/renewals/retention, testing automations and working cross-functionally to improve commercial processes.

Manage assigned and shared B2B accounts to drive retention and upsell growth. Use data-driven account reviews to educate customers, capture feedback for product improvement, and collaborate cross-functionally to enhance customer experience.