Jobs at Gong

Leads Gong’s outbound Sales Development team by hiring, coaching, and managing SDRs. Builds data-driven prospecting strategies, develops team sales and industry skills, drives accountability and quota performance, manages KPIs, creates incentives, reports results, improves processes and productivity, and partners cross-functionally with Marketing to strengthen pipeline generation.

Generate new business opportunities through cold calls, email, and social outreach; schedule discovery calls for Account Executives; manage assigned accounts; meet daily activity targets; become proficient with Gong’s platform; provide process feedback; and collaborate with teammates on sales development best practices.

Lead and scale a team of 5–7 mid-market Account Executives focused on acquiring new customers. Responsibilities include hiring, coaching, pipeline development, quota achievement, sales process improvement, performance reporting, and cross-functional partnership with Marketing, SDR, and Sales Engineering teams. The role also manages post-sale handoff processes and drives improvements in win rate, deal velocity, ACV, and pipeline coverage within a land-and-expand model.

Tests, refines, and optimizes prompts and agentic AI workflows for Gong’s products. Evaluates performance using datasets, benchmarks, and user feedback; runs experiments with prompting techniques; documents prompt behavior and results; and helps improve accuracy, reliability, hallucination resistance, and user-facing AI workflows. Collaborates with product, engineering, data science, and senior research teams while developing expertise in LLMs and generative AI.

Build and operate production-grade AI agents in Python for customer-facing applications. Design multi-step workflows involving intent understanding, context, memory, tools, APIs, business logic, and external systems. Own backend services end to end, including architecture, deployment, reliability, observability, evaluation, regression testing, and continuous improvement. Collaborate with product and engineering teams to deliver scalable, safe, and reliable agentic experiences.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Partner with enterprise revenue leaders to drive transformation using Gong’s AI Operating System. Architect AI-enabled workflows, lead adoption and change management, quantify ROI, and manage renewal and expansion strategies. The role involves executive stakeholder engagement, cross-functional collaboration, and delivering measurable customer outcomes across the revenue lifecycle.

Leads Gong’s outbound sales development function by hiring, coaching, and managing SDRs; developing data-driven prospecting strategies; improving sales development processes, efficiency, productivity, and KPIs; reporting on team and individual performance; and partnering cross-functionally with Marketing.

Own the monthly sales commissions cycle for Sales, SDR, and Partnerships, including data preparation, calculations, payout accuracy, reconciliations, disputes, and audit trails. Administer ICM/SPM platforms, model compensation-plan changes, analyze attainment and payout costs, support forecasting and platform migration, maintain documentation, and partner with RevOps, Finance, and GTM Systems to automate processes and improve data governance.

Manage commercial prospects from lead through close, articulate Gong’s value proposition, build customer relationships, maintain sales forecasts, achieve quarterly quotas, and run 7–10 day pilot programs. The role requires SaaS and enterprise software sales experience, outbound prospecting, demonstrated sales success, strong communication, and the ability to sell to executives and multiple organizational decision-makers in a hybrid Austin-area environment.

Own the full sales cycle for acquiring net-new Commercial customers for Gong Foundations. Responsibilities include outbound prospecting, pipeline development, value proposition demonstrations, executive relationship building, sales forecasting, quota attainment, and managing 7–10 day pilot programs. The role requires strong new-business closing, outbound prospecting, communication, and consultative selling skills, preferably within SaaS or enterprise software.

Own the full sales cycle for acquiring net-new mid-market customers, with emphasis on outbound prospecting, pipeline management, relationship building, product demonstrations, pilot programs, forecasting, and quarterly quota attainment. The role requires selling SaaS platform solutions to business customers, closing deals ranging from $50,000 to $250,000, and consistently achieving new-business sales goals.

Build and evaluate LLM- and NLP-based AI solutions and agentic systems for conversation-driven revenue applications. Design experiments, pipelines, retrieval/memory systems, and benchmarks; create datasets, train and deploy models; collaborate with Product and Engineering to ship scalable, reliable AI features that analyze large-scale conversational and CRM data.

Own the end-to-end renewal process for SMB B2B SaaS customers, including outreach, negotiations, forecasting, contract execution, churn mitigation, and expansion identification. Manage renewal opportunities in Salesforce, collaborate with Customer Success, Sales, Operations, Finance, and Legal, and improve renewal workflows, automation, customer engagement, and retention strategies.

Drive net-new customer acquisition for Gong Foundations across enterprise accounts. Own the full sales cycle from prospecting through close, develop account-based strategies, build self-sourced pipeline, engage senior stakeholders, present ROI, navigate complex buying cycles using MEDDPICC, maintain CRM and forecast accuracy, and consistently achieve new-logo and quota targets.

Provides pooled technical account advisory services for Gong customers, including configuration guidance, integration health reviews, troubleshooting, technical health assessments, and workflow optimization. Leads scoped customer engagements, translates technical challenges into actionable recommendations, collaborates with Customer Success, Product, R&D, and Professional Services, and develops reusable technical documentation and enablement materials.

Provides Tier 3 technical support for complex customer issues involving web applications and AI-driven systems. Performs root-cause analysis, manages escalations, reads code, writes scripts, and uses SQL, APIs, and observability tools. Partners with R&D and Product Management to address recurring issues, improve product supportability, develop troubleshooting tools, and communicate workarounds. Mentors Tier 2 teams, delivers training, and drives improved resolution capabilities while meeting SLA commitments.

Drive net-new business in a greenfield territory from prospecting to close. Build account plans, engage C-suite stakeholders, position Gong's value, self-source outbound opportunities, use MEDDPICC, and collaborate with SDRs and Sales Engineering. Role is remote (MST/PST) with up to 20% travel.

Design and deliver intuitive product experiences for Gong’s B2B SaaS platform. Responsibilities include owning end-to-end design for a product area, conducting user research and usability testing, creating wireframes and high-fidelity prototypes, simplifying complex workflows, refining UI pattern libraries, and collaborating with product managers and engineers to build AI-powered experiences.

Acquire and close net-new enterprise customers across financial services, healthcare, consulting, manufacturing, and energy. Manage the full sales cycle in greenfield territories, develop strategic account plans, self-source opportunities, engage senior executives, position Gong’s Revenue AI solutions, and collaborate with SDR, sales, and sales engineering teams. The role requires complex SaaS sales experience, enterprise prospecting, consultative selling, MEDDPICC methodology, and a proven record of exceeding revenue targets.